Your SweetHawk apps, rebuilt: See what's new

It's been a while since we rebuilt our Zendesk apps from the ground up. If you're still on a legacy version and you've been wondering whether to upgrade, find your apps below to see what's new and how to move across.

Find your app

• ApproveA rebuilt mobile portal, approvals in Slack, shareable history.
• Tasks & SubticketsPhased task lists and ticket updates on any task event.
• Timers replaces SLA TimersUnlimited timers, each with its own business hours. Pause and resume.
• SurveyUnlimited surveys and questions, every answer on the ticket.
• Field Rules replaces Field Conditions and Change ManagerRules that set fields and apply macros. Far fewer rules.
• RemindersReminders that update the ticket, shared across the team.
• CalendarBookings become tickets. More than one event per ticket.
• NotifyDesktop pop-ups, even with Zendesk minimised.
• Future TicketsTemplates for any field, plus search and filters.
• Recurring TicketsPause schedules, override templates, clone in seconds.

Every new app also gets

• Ticket updates on any eventSet fields, tags, status or comments whenever something happens in an app. No code.
• Apps that work togetherAn event in one app can run an action in any other.
• An AI Liquid assistantDescribe the data you want on the ticket and it writes the Liquid for you.
• Sharing outside ZendeskRead-only links for managers and finance, no agent seat needed.
• Zendesk Action FlowsMore than 30 SweetHawk actions, ready to drop into your flows.

Moving takes minutes

Run old and new side by side, and switch over when you're ready.

1. Install the new apps. Pick an app above and click Install in its guide, or click Start free trial on its app page. Enter your Zendesk subdomain and approve the install in Zendesk. Use the code NOCC at checkout for a free trial, no card needed.
2. Bring your setup across. Approve, Tasks & Subtickets, Recurring Tickets and Future Tickets import your legacy setup from a CSV with Actions > Import from CSV. Survey, Notify and Field Conditions have a migration assistant. Each app's guide above has the steps.
3. Reconnect your triggers. Most apps have a Create trigger button that builds it for you.
4. Switch over. Turn the old apps off. Disable rather than uninstall, so you keep your data.

Common questions

Can I keep both versions installed?

Yes. You can run both versions side by side while you move things across. Once everything's moved, disable the old version.

Do I have to move to the new version?

We strongly recommend it. There's already a stack of time-saving features you won't find in the legacy apps, and every new feature we build goes exclusively into the new versions. Your current app might still be doing its job, but it could be doing a lot more for you.

We'll keep supporting the legacy versions while you make the move, so you don't have to switch overnight, but there's plenty worth switching for. The sooner you move, the sooner you get the benefits, and we're here to help you get started.

Read more about moving to the new versions