Released late 2025 on the Zendesk Apps Marketplace
Advanced macro and trigger actions for Zendesk
Custom one-click actions that update fields Zendesk triggers can't touch, act on related tickets, run Liquid formulas, and bulk-update in a single click.
$50
per month
No credit card required · Free forever on Sandbox accounts
What Zendesk triggers should be able to do
Zendesk's native triggers are powerful — but limited. Power Actions fills the gaps that usually push teams into webhooks and home-grown services.
- Manual or automated — same definition: one action, both modes.
- Field types triggers can't touch: multi-select, lookup, calculated, multi-line.
- Change ticket metadata: From address, CCs, requester, comment author.
- Act on related tickets: parent, subticket, referenced, or a lookup set.
- Calculated field values: field math via formulas.
- One-click bulk updates: atomic batch changes across selected tickets.
- Liquid & placeholder support: conditional logic and formatting inside actions.
- Reliable delivery, no webhooks: retries and observability, not fragile glue.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
The SweetHawk integration was very straightforward and allowed a high level of customization. We now have the power to determine what apps are needed for each specific group within MongoDB.
