ITSM Change Management for Zendesk

Are you currently using a change management system that’s complex, bloated, and expensive? What if you could do everything you need—right inside Zendesk?

SweetHawk gives you a lean, powerful toolkit for managing IT changes without the heavy overhead. Designed for modern teams who want control, visibility, and speed.

🧭 What Makes Us Different

We’re not another giant platform. We’re a practical, modular system built specifically for Zendesk.

• Lean, nimble, and cost-effective.
• Embedded directly into your Zendesk instance.
• Modular apps—install only what you need and leverage the power of Zendesk tickets.
• Focused on outcomes, not process-for-process's-sake.

🔧 Build workflows that fit your organization

With just a handful of SweetHawk apps, you can orchestrate structured, auditable change management workflows—entirely within Zendesk. No coding, no integrations, no extra platforms. Just intuitive tools that snap together to reflect your process, your approvals, and your way of working. Whether you’re coordinating minor updates or major infrastructure overhauls, it’s all managed in one place—with full visibility and control.

Tasks & Subtickets App
Link changes to problems and incidents and automatically apply task list processes for every change.

Approve App
Get stakeholder sign-off even from non-Zendesk agents. Automate flexible flows that dynamically send approvals based on ticket conditions.

Calendar App
Visualize change windows to avoid scheduling conflicts. Sync your change calendar to Google or Microsoft for company wide visibility.

Field Rules App
Dynamically show, hide, enforce or lock down fields to guide agents. Enable a dedicated ‘Change’ ticket type to support structured change workflows.

Need more building blocks? From reminders to SLAs, we’ve got the apps to support every part of your change management workflow— Browse the full toolkit here.

💡 Why teams choose SweetHawk

Traditional ITSM systems are designed for legacy environments. SweetHawk is designed for today—fast-moving, Zendesk-powered teams.

Lower cost by orders of magnitude vs. ServiceNow or BMC

• Faster implementation—days, not months
• Zero swivel-chairing—everything stays in Zendesk
• Designed for Zendesk teams, not ITIL purists

Change doesn’t have to be painful. When it’s done in Zendesk with the right tools, it becomes a seamless part of your business workflows.

🎯 Ready to Streamline Change?

You don’t need a monster ITSM suite to do change management well. You just need SweetHawk with Zendesk — an agile, Zendesk-native approach that gets the job done with minimal friction.

Start building your workflows today…

‍