ITSM Change Management
Change Management, Simplified in Zendesk
Change Management Without the Complexity
Are you currently using a change management system that's complex, bloated, and expensive? What if you could do everything you need—right inside Zendesk?
What Makes Us Different
- Lean, nimble, and cost-effective.
- Embedded directly into your Zendesk instance.
- Modular apps—install only what you need and leverage the power of Zendesk tickets.
- Focused on outcomes, not process-for-process's-sake.
Build workflows that fit your organization
With just a handful of SweetHawk apps, you can orchestrate structured, auditable change management workflows—entirely within Zendesk.
Tasks & Subtickets App
Link changes to problems and incidents and automatically apply task list processes for every change.
Approve App
Get stakeholder sign-off even from non-Zendesk agents. Automate flexible flows that dynamically send approvals based on ticket conditions.
Calendar App
Visualize change windows to avoid scheduling conflicts. Sync your change calendar to Google or Microsoft for company wide visibility.
Field Rules App
Dynamically show, hide, enforce or lock down fields to guide agents. Enable a dedicated 'Change' ticket type to support structured change workflows.
Why teams choose SweetHawk
- Lower cost by orders of magnitude vs. ServiceNow or BMC
- Faster implementation—days, not months
- Zero swivel-chairing—everything stays in Zendesk
- Designed for Zendesk teams, not ITIL purists
"You don't need a monster ITSM suite to do change management well."
Find out more about these apps
Add approval requests to tickets with multi-step workflows, deadlines, Slack approvals, and dynamic approvers.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.