$2 per agent per month
Discover a new and improved rule-based engine for managing your ticket forms. The SweetHawk Field Rules app for Zendesk simplifies how you control ticket fields and data that your Zendesk agents interact with. Now you can minimize agent training time by eliminating irrelevant ticket fields for specific ticket types. In addition, you can also map ticket fields to easily define new ticket types like 'Change' or add priorities such as 'Extremely Low'. This app is the perfect solution for streamlined agent ticket handling.
Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇫🇷 French, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
The Field Rules app can do the following, based on conditions you define:
With each rule you create, specify under which conditions it should apply. For example when a ticket has a certain tag, a checkbox is checked, or a dropdown has any value, or a combination of these. You can also define to which agents the rule should apply to. All this gives you the control you need over your forms and what your agents see and when!
OUR CUSTOMERS SAY THE NICEST THINGS
"Working with a multigenerational team, many less comfortable with technology, requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps!"
"Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!"
"We have received nothing but stellar support working with the SweetHawk team! The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed. Really appreciated!"
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
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