New Release notes for 1 April 2026 →
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Approve
Approve

Zendesk approval workflows

Structured approvals on every ticket — by email, Slack, or portal — with dynamic approvers, thresholds, deadlines, and a full audit trail.

From $5 per agent / month
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Approval workflows that live inside Zendesk

Stop chasing approvals over email. Approve brings structured, auditable approval workflows to every ticket — without forcing your approvers into Zendesk.

  • Approvers without agent seats: act from Slack, email, or a branded web portal.
  • Slack & email approvals: one-click, logged in the ticket audit trail with channel.
  • Multi-step chains: sequential, parallel, or any mix.
  • Dynamic approver routing: pulled from ticket or user/org custom fields.
  • Approval thresholds: "any two of five directors" before a step passes.
  • Conditional routing: branch by amount, risk, region, or role.
  • Deadlines & escalation: auto-escalate, decline, or remind on no response.
  • Trigger-initiated approvals: qualifying tickets start the flow automatically.
  • Branded portal & emails: your logo, colors, optional custom hostname.
  • Custom button labels: "Authorize", "Sign off", "Grant access" per definition.
  • Visual approval timeline: see where the approval is stuck on every ticket.
  • Works together with other apps: initiate approvals from other apps and trigger other apps when approval status changes →
Approve

Transparent, auditable, and secure

Every decision — who approved, declined, or abstained; when; from where (Slack, email, portal); and any comment they left — is captured on the ticket. SOX, ITIL, HIPAA, and internal policy auditors get a reconstructable history without a separate log pipeline. Disputes resolve by reading the ticket instead of reconstructing the chain from email.

  • Complete audit trail — decision, timestamp, channel, comment
  • Approval comments attached to the ticket
  • Escalation on non-response for every step
  • Custom approval templates per team
  • Works with Zendesk triggers and automations
✓
Approved by Sarah M.
Manager · via Slack · Mar 14, 2:34pm

"Reviewed and approved. All documentation looks correct."

✗
Rejected by James T.
Finance · via email · Mar 14, 3:10pm

"Budget not available this quarter. Please resubmit Q2."

⏳
Awaiting: Legal review
Deadline: Mar 15, 5:00pm — then auto-escalates

Approval workflow use cases

Virtually any approval workflow can be managed in Zendesk with SweetHawk. Here are just some examples:

Budget approvals Newsletter approval Petty Cash approval Asset purchase approval Sales invoice approval Sales quotation approval Sales Discount approval Press release approval Customer Enquiry approval Mileage reimbursement approval Visitor pass approval Vehicle request approval Business Card Request approval Overtime claim approval Employee Loan approval Service request approval Travel request approval Refund/return request approval Marketing campaign approval Expense approval Employee Job offer approval Employee training approval Employee resignation approval Employee exit checklist approval Employee timesheet approval New hire request approval Employee onboarding checklist approval Vacation Request approval Purchase request approval Travel Reimbursement approval Purchase order approval Internal job application approval Team outing approval
Pricing

Choose your Approve plan

Core
$5
per agent / month
Create auditable approval flows
  • Any number of approval definitions
  • Any number of approvers
  • Slack integration
  • Ticket updates based on approval outcome
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Most popular
Pro
$8
per agent / month
Create any kind of approval flow
  • Everything in Core, plus:
  • Multi-step approvals
  • Escalation steps
  • Determine approvers in custom fields (eg: for manager escalation)
Start free trial

From the Blog

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