New Release notes for 1 April 2026 →
Highly rated on the Zendesk Apps Marketplace
Approve
Approve

Zendesk approval workflows

Add approval requests to Zendesk tickets with multi-step workflows, deadlines, and Slack approvals.

From $5 per agent / month
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No credit card required · Free forever on Sandbox accounts
Key Features

Approval workflows that live inside Zendesk

Stop chasing approvals over email. Approve brings structured, auditable approval workflows to every ticket.

Approve
🔄

Multi-step workflows

Configure approval chains with multiple approvers in sequence or parallel. Each step can have its own conditions and deadlines.

💬

Slack approvals

Approvers get a Slack message with approve/reject buttons. No login required — they can action directly from Slack.

⏰

Approval deadlines

Set deadlines on approval steps. Automatic escalation when approvers don't respond in time.

📋

Approval history

Full audit trail of every approval decision, with timestamps and comments. Complete visibility into who approved what and when.

✉️

External approvers

Send approval requests to people outside your Zendesk account — customers, vendors, or any stakeholder with an email.

⚙️

Condition-based routing

Route approval requests to different approvers based on ticket fields, customer tier, or any custom logic.

Built for compliance

Transparent, auditable, and secure

Every approval decision is logged with a full audit trail. Know exactly who approved what, when they approved it, and what comments they left. Perfect for regulated industries and compliance requirements.

  • Complete approval audit trail
  • Approval comments and conditions
  • Escalation on non-response
  • Custom approval templates
  • Works with Zendesk triggers and automations
✓
Approved by Sarah M.
Manager · Mar 14, 2:34pm

"Reviewed and approved. All documentation looks correct."

✗
Rejected by James T.
Finance · Mar 14, 3:10pm

"Budget not available this quarter. Please resubmit Q2."

⏳
Awaiting: Legal review
Deadline: Mar 15, 5:00pm
Pricing

Choose your Approve plan

Core
$5
per agent / month
Create auditable approval flows
  • Any number of approval definitions
  • Any number of approvers
  • Slack integration
  • Ticket updates based on approval outcome
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Most popular
Pro
$8
per agent / month
Create any kind of approval flow
  • Everything in Core, plus:
  • Multi-step approvals
  • Escalation steps
  • Determine approvers in custom fields (eg: for manager escalation)
Start free trial

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