Released late 2025 on the Zendesk Apps Marketplace
Zendesk agent alerts & broadcasts
Reach every agent inside the Agent Workspace — targeted audiences, acknowledge-required mode, and engagement tracking. No Slack, no email.
$1
per agent / month
No credit card required · Free forever on Sandbox accounts
Get your message in front of every agent
Outage notifications, policy changes, "all hands" messages — delivered in the one place your agents are guaranteed to see. No Slack required, nothing buried in email.
- Targeted audiences: by group, role, brand, or filter.
- Priority-aware delivery: urgent popups, routine feed — same channel.
- Acknowledge-required mode: managers see who has and hasn't confirmed.
- Engagement tracking: chase stragglers, not re-blast the team.
- Scheduled broadcasts: queue for a future time.
- Rich content: headings, bold, lists, links, inline styling.
- Delivered inside the workspace: no Slack or email required.
- Just $1 / agent / month: affordable for any team.
- Works together with other apps: send broadcasts from any event across the SweetHawk suite →
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
The SweetHawk integration was very straightforward and allowed a high level of customization. We now have the power to determine what apps are needed for each specific group within MongoDB.
