Zendesk agent alerts & broadcasts

Get your message in front of every agent

Outage notifications, policy changes, "all hands" messages — delivered in the one place your agents are guaranteed to see. No Slack required, nothing buried in email.

• Targeted audiences: by group, role, brand, or filter.
• Priority-aware delivery: urgent popups, routine feed — same channel.
• Acknowledge-required mode: managers see who has and hasn't confirmed.
• Engagement tracking: chase stragglers, not re-blast the team.
• Scheduled broadcasts: queue for a future time.
• Rich content: headings, bold, lists, links, inline styling.
• Delivered inside the workspace: no Slack or email required.
• Just $1 / agent / month: affordable for any team.
• Works together with other apps: send broadcasts from any event across the SweetHawk suite →