$1 per agent per month
Keep your entire support team in sync - instantly!
SweetHawk’s Broadcast app lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.
Designed for clarity and speed, to ensure your team never misses critical information while working on tickets.
Track message engagement in real time to know who’s up to date and who still needs to see your announcement.
OUR CUSTOMERS SAY THE NICEST THINGS
"Working with a multigenerational team, many less comfortable with technology, requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps!"
"Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!"
"We have received nothing but stellar support working with the SweetHawk team! The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed. Really appreciated!"
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
