Zendesk future ticket scheduling
Schedule tickets to appear in the future — perfect for follow-ups, renewals, and ensuring timely customer outreach.
Work that needs to happen later, handled now
Schedule tickets to appear at exactly the right time. Proactive customer service has never been easier.
Scheduled ticket creation
Create a ticket now that appears in the queue at a specific date and time in the future. Set it and forget it.
Pre-fill ticket content
Pre-populate subject, description, requester, assignee, and custom fields. The ticket is ready to work when it appears.
Relative scheduling
Schedule relative to today: "appear in 30 days", "appear in 3 months", "appear next quarter". Easy date math handled for you.
Assign on creation
Assign the future ticket to a specific agent or group when it's created, so it lands in the right queue automatically.
Trigger automation
Create future tickets from Zendesk triggers. Automatically schedule follow-ups when tickets are solved.
Upcoming view
See all scheduled future tickets in a dashboard view. Manage, edit, or cancel them before they appear.
From the Blog
- Release notes for 1 April 2026 — April 1, 2026