Highly rated on the Zendesk Apps Marketplace
Zendesk future ticket scheduling
Queue up tickets for a future date without cluttering today's queue. Templates, field copying, notes to future-you, and trigger-driven scheduling.
$3
per agent / month
No credit card required · Free forever on Sandbox accounts
Work that needs to happen later, handled now
Schedule a follow-up three months after an install, a renewal next year, an audit next quarter. The ticket doesn't exist until the date arrives — today's queue stays clean.
- Clean queues: scheduled tickets live separately until their time.
- Unlimited ticket templates: pre-fill every field for every follow-up type.
- Smart field copying: preserve customer context from the originating ticket.
- Notes to your future self: private notes that travel with the scheduled ticket.
- Relative scheduling: "in 30 days", "next quarter" — arithmetic done for you.
- Trigger-driven scheduling: follow-ups auto-scheduled when tickets qualify.
- Upcoming dashboard: forward-looking view of every scheduled ticket.
- Access control: separate who can build templates vs schedule them.
Future Tickets + the rest of your SweetHawk apps
Future Tickets complements the rest of the SweetHawk suite. Use Future Tickets to schedule one-off follow-ups; reach for Recurring Tickets when the same work has to happen on a repeating cadence. Combine either with Tasks & Subtickets to arrive with a checklist already attached, or wire a future ticket to Reminders for a proactive nudge ahead of the date.
- One-off follow-ups with full context carried forward
- Pairs naturally with Tasks templates and Reminders
- Complements Recurring Tickets for repeating work
- Trigger-driven scheduling for hands-off follow-ups
Upcoming scheduled tickets
Post-install check-in · Acme Inc.
Note: confirm rollout on all three sites
in 14 days
License renewal · Globex Corp
Note: customer asked to wait until FY close
in 3 months
Quarterly audit · all accounts
Scheduled via trigger
in 30 days
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
