Add approval requests to tickets with multi-step workflows, deadlines, Slack approvals, and dynamic approvers.

Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.

Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.

Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.

Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.

Hide unused ticket fields across your Zendesk account to reduce clutter and simplify the agent experience.

Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.

Test Zendesk & SweetHawk placeholders in liquid markup for your triggers, macros & workflows.

Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.

Expand what Zendesk triggers and automations can do with powerful actions, advanced field updates, and dependable workflow control.

Automatically create tickets on a recurring schedule with customizable timing, templates, and ticket fields.

Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.

Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.

Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.

Down to the second timers to track any period on a ticket, for SLAs, OLAs, workflows and deadlines.

Enable agents to undo their changes on a ticket.