Every app your team needs
See how we can enhance your Zendesk. Click the on apps to get bundle pricing.
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Forms sends customers a short, branded form at any point in a Zendesk ticket. Their answers write straight onto the ticket fields.
The first structured journey experience built natively inside Zendesk. Make progress visible.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, out of office delegation, and full audit trails.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.
Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.
Automatically create tickets on a recurring schedule with customizable timing, templates, and ticket fields.
Down-to-the-second timers to track any period on a ticket, for SLAs, OLAs, workflows and deadlines.
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Expand what Zendesk triggers and automations can do with powerful actions, advanced field updates, and dependable workflow control.
Free apps
Turn tickets into projects with subtasks, a drag-and-drop tree and a built-in Gantt chart.
Organise Zendesk views into folders, edit conditions and columns live, and bulk edit tickets.
Pick your recipients and write once, then Outreach creates a personalised Zendesk ticket for each person so replies stay separate. The app is free.
Hide unused ticket fields across your Zendesk account to reduce clutter and simplify the agent experience.
Test Zendesk & SweetHawk placeholders in liquid markup for your triggers, macros & workflows.
Enable agents to undo their changes on a ticket.