Zendesk Triage App

Triage tickets faster than ever!

The Triage app for Zendesk is built to help support teams cut through the noise and handle tickets at lightning speed. No more diving in and out of ticket views. With the Triage app, agents can apply many changes to a ticket with a single click.

Create unlimited instant actions tailored to your workflow.

Whether you're escalating issues, assigning tickets to different teams, or applying tags, Triage lets you create as many predefined actions as you need. That means agents spend less time on repetitive tasks and more time delivering great support.

Do more than macros – all within Zendesk!

With Triage, you can set a whole bunch of things in addition to what native macros are capable of, such as:
✅ Setting the “From” email address
✅ Adding CCs
✅ Single-line and multiline text fields
✅ Number and date fields
✅ Multi-select dropdowns (with multiple selections)
✅ Lookup fields
✅ Setting the author of a comment

…That’s on top of assigning, tagging, setting priorities, and anything else you already do with macros — just more powerful, and more flexible.

Turn ticket triage into a streamlined, satisfying process.

By eliminating friction and boosting efficiency, the Triage app transforms triage from a frustrating chore into a smooth, high-speed operation. It’s the ideal solution for high-volume teams looking to scale their performance without scaling their effort. Try it free today, or install it as part of the full suite of SweetHawk apps to supercharge your Zendesk workflows.

Supercharge speed and slash Effort. Here’s how Triage delivers…

⚡ Ultra-fast ticket handling – Apply multiple changes in a single click.

🛠 Unlimited instant actions – Customize workflows to fit your scenarios.

🧰 Do way more that macros – Update all thing things haven’t been able to previously.

🔄 Eliminates repetitive steps – Reduce unnecessary clicks in and out of tickets.

🚀 Boosts agent productivity – Spend more time helping customers.

📈 Scales support without extra effort – Ideal for high-volume teams.

🌎 Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Easily define unlimited  instant actions to do anything to a ticket…