Zendesk Triage App

Triage tickets faster than ever!

The Triage app for Zendesk is built to help support teams cut through the noise and handle tickets at lightning speed. No more diving in and out of ticket views. With the Triage app, agents can apply many changes to a ticket with a single click.

Create unlimited instant actions tailored to your workflow.
Whether you're escalating issues, assigning tickets to different teams, or applying tags, Triage lets you create as many predefined actions as you need. That means agents spend less time on repetitive tasks and more time delivering great support.

Turn ticket triage into a streamlined, satisfying process.
By eliminating friction and boosting efficiency, the Triage app transforms triage from a frustrating chore into a smooth, high-speed operation. It’s the ideal solution for high-volume teams looking to scale their performance without scaling their effort. Try it free today, or install it as part of the full suite of SweetHawk apps to supercharge your Zendesk workflows.