Quality Assurance (QA) for Zendesk.
Say goodbye to expensive, external QA systems!
Do Quality Assurance (QA) in Zendesk with SweetHawk
In today's competitive landscape, impeccable customer service can set you apart. But ensuring consistently high-quality support requires the right QA tools and workflows. That's where SweetHawk can help.
SweetHawk's apps allow you to build quality assurance workflows in Zendesk to drive performance, enhance customer experiences, and streamline workflows.
Elevate your customer service game with coaching surveys
Turn every customer interaction into an opportunity for growth. With the completion of every ticket a coaching survey can be generated using the SweetHawk Tasks and Subtickets app, providing real-time, valuable feedback that promotes continuous learning and performance enhancement among your agents. This can help you foster a culture of development that directly benefits your customers.
Tap into your customers’ voice
Deepen your understanding of your customers by directly gathering their feedback. Gain key insights into their experiences, enhancing your support strategy and fostering stronger customer relationships. Our Survey app turns every customer interaction into an opportunity for improvement, letting your customers know their voice matters.
Drive performance through analytics
Quality assurance is a journey, and with SweetHawk, you can track your progress every step of the way. All QA data can be fed seamlessly into Zendesk Explore, enabling an in-depth analysis of performance metrics. This helps identify both your team's stars and those who could benefit from additional support, for a targeted approach to team development.
Never miss a beat with popup notifications
Our suite ensures that you stay on top of every interaction, delivering real-time notifications upon receiving a survey response or when a Service Level Agreement (SLA) is close to breach. This proactive approach, powered by our Notify app, allows for swift resolution of concerns, keeping customer satisfaction at the forefront.
Keep your promises with SLA workflows
In the demanding world of customer service, timelines are crucial. Visual representations of SLAs and automated workflows, made possible by our Timers app, ensure that your support team always meets its commitments. It's about efficiency, but more importantly, it's about delivering the responsive service your customers deserve.
