Powerfully simple
Zendesk Apps
The most installed suite of Zendesk apps. Beautifully automate more with Zendesk than ever before.
Trusted by teams at
Everything your team needs
15+ deeply integrated tools for approvals, tasks, scheduling, surveys, SLA enforcement, and more.
Add tasks to tickets, break work into linked subtickets, and use templates to standardize team processes.
Add approval requests to Zendesk tickets with multi-step workflows, deadlines, and Slack approvals.
Schedule and manage events directly from Zendesk tickets with two-way sync to Google and Microsoft calendars.
Send unlimited surveys with rating types like 5-star, 0–10, and Good/Bad. Advanced analytics and reporting included.
Visualize tickets on Kanban boards, move cards between workflow stages, and get a clear picture of team progress.
Set reminders on tickets that follow business schedules. Never let a ticket go cold or miss a follow-up again.
Achieve more with Zendesk
SweetHawk customers successfully use Zendesk for more than customer support and the numbers show it works.
"What you get from SweetHawk completely changes what Zendesk can do for you."
"Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there."
"Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack."
One subscription.
Every app. Forever.
Get access to all current and future SweetHawk apps with a single, simple subscription. Unified billing. No surprises.
- All 15+ apps included
- Every new app automatically included
- Unified billing across all tools
- Light agents and sandboxes always free
- Free trial, no credit card required
- All apps included
- Unlimited usage
- Priority support
- Custom enterprise options
Built for every workflow
Automate more with the platform you already use. See what Zendesk + SweetHawk can do.
Client Onboarding
Turn complex onboarding into a repeatable process. Assign tasks, require sign-offs, and track every step — without leaving Zendesk.
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Approval Processes
Route requests through structured approval chains inside Zendesk. No more chasing sign-offs over email or spreadsheets.
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HR Processes
Run new hire onboarding, offboarding, and leave requests in Zendesk. Give HR teams the workflow structure the platform doesn't provide out of the box.
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ITSM & Change Management
Enforce review gates and approval steps on change requests. Keep IT compliant with structured checklists that prevent items from falling through the cracks.
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SLA & OLA Enforcement
Go beyond Zendesk's native timers. Track OLAs, trigger escalation reminders, and run recurring compliance checks to keep teams accountable.
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CSAT & NPS Workflows
Send targeted surveys at the right moment, automatically. Capture satisfaction scores and act on feedback without any manual effort.
Learn more →We pride ourselves on customer happiness
Great apps are only half the story. When you need a check-in, get instant answers from our Help Center, custom trained AI or someone from our friendly team. You will see why we consistently get voted Best Collaborator by Zendesk.
"We have received nothing but stellar support working with the SweetHawk team! The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed. Really appreciated!"
"Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!"
"Working with a multigenerational team, many less comfortable with technology, requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps!"
Work with a trusted SweetHawk partner
We have 25+ partners around the world to help you configure and get the most from SweetHawk and Zendesk.
