Powerfully simple
Zendesk apps
The most installed suite of Zendesk apps. Beautifully automate more with Zendesk than ever before.
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Everything your team needs
17 deeply integrated tools for approvals, tasks, scheduling, surveys, SLA enforcement, and more.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
Automate all the things
An event in one app can trigger an action in another.
Quick setup, no coding required.
Achieve more with Zendesk
SweetHawk customers successfully use Zendesk for more than customer support and the numbers show it works.
One subscription.
Every app. Forever.
Get access to all current and future SweetHawk apps with a single, simple subscription. Unified billing. No surprises.
- All 17 apps included
- Every new app automatically included
- Unified billing across all tools
- Light agents and sandboxes always free
- Free trial, no credit card required
- All apps included
- Unlimited usage
- Priority support
- Custom enterprise options
We pride ourselves on customer happiness
Great apps are only half the story. When you need a check-in, get instant answers from our Help Center, custom trained AI or someone from our friendly team. You will see why we consistently get voted Best Collaborator by Zendesk.
We have received nothing but stellar support working with the SweetHawk team. The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed.
Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!
Working with a multigenerational team (many less comfortable with technology) requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps.
Work with a trusted SweetHawk partner
We have 25+ partners around the world to help you configure and get the most from SweetHawk and Zendesk.
