Build better IT and HR
processes in Zendesk
Advanced approvals, projects, subtickets, scheduling, surveys and more. The essential toolkit for employee service desks.
What are you trying to solve in Zendesk?
Trusted by teams at
The apps that power IT and HR service
Each one adds a piece of the process: the approval, the change window, the task list, the follow-up. Use one, or use them all.
Approve
Multi-step ticket approvals
Tasks & Subtickets
Break tickets into linked work
Calendar
Schedule events on tickets
Field Rules
Conditional fields, done right
Forms
Customer forms that update ticket fields
Reminders
Helps agents keep promises
Recurring Tickets
Easily manage repeated work
Kanban
Live visual ticket boards
Built for the processes IT and HR run
The same apps, arranged around the work your team actually does.
Approvals and escalations
Getting a yes is the easy part. Work out each approver as you go, from a ticket, user or organisation field or a custom object. Chain the steps, mark people away, escalate when nobody answers, and take replies by email, Slack, Zendesk or a portal.
Notify
TimersChange management
Raise it, route it for approval, schedule it, then review it with a second approval once it lands. Your Zendesk form can hold whatever the change board asks for, Field Rules decides which of it each change sees, and the window can sit on a shared calendar.
Onboarding and offboarding
One request from HR, every step underneath it as a subticket: laptop, accounts, access, induction. Each one lands with the team that owns it, on its own due date, and the new starter can watch the whole thing unfold without asking. The exit runs in reverse.
Journeys
Future TicketsRequests and scheduled work
Equipment, leave, access reviews, patching rounds. Ask the right questions up front, go back to the requester for anything missing, send whatever needs a sign-off through an approval, and let the repeating work create itself.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
The apps work as one
An event in one app can trigger an action in another, no code required. And with our Action Flows connector, the apps plug straight into Zendesk's Action Builder.
Achieve more with Zendesk
Teams run onboarding, compliance and internal requests on Zendesk every day, and the numbers show it works.
One subscription.
Every app. Forever.
Journeys and the full workflow toolkit, on a single subscription. All current and future SweetHawk apps included. Unified billing. No surprises.
- All 18 apps included
- Every new app automatically included
- Unified billing across all tools
- Light agents and sandboxes always free
- Free trial, no credit card required
- All apps included
- Unlimited usage
- Priority support
- Custom enterprise options
We pride ourselves on customer happiness
Great apps are only half the story. When you need a check-in, get instant answers from our Help Center, custom trained AI or someone from our friendly team. You will see why we consistently get voted Best Collaborator by Zendesk.
We have received nothing but stellar support working with the SweetHawk team. The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed.
Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!
Working with a multigenerational team (many less comfortable with technology) requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps.
Work with a trusted SweetHawk partner
We have 25+ partners around the world to help you configure and get the most from SweetHawk and Zendesk.
