Zendesk Premier Partner · 2026 Best Collaborator Award
Turn Zendesk tickets
into experiences
Some things are not just tickets, they are journeys. Our apps bring process clarity, visibility and collaboration to Zendesk.
300k+
Active agents
12,000+
Organizations
#1
On Zendesk Apps Marketplace
17
Apps
Trusted by teams at
Tickets track issues. Journeys show progress.
Introducing: Journeys. Bring visibility to your workflows. For Customer and Employee Service.
- A branded experience, not a generic ticket update. Customers and employees see your colours, your tone, your milestones.
- Mobile-first by design. The people on the other side rarely log in. They open a link.
- Built natively inside Zendesk. Agents stay where they already work. No second portal to maintain.
- Shows what is complete, what is in motion, and what is next. Trust comes from visibility, not status checks.
Included in the Suite
Behind every Journey
The apps that power structured workflows
The building blocks of workflows. Useful by themselves, perfect together.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
Task management was a big one, like using the platform to add business processes to a particular incoming support request. SweetHawk's ability to add tasks and subtasks was crucial for us.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
What really stands out is that there's genuinely a SweetHawk app for every use case. You might not need them all at once, but as your processes evolve, you'll quickly find a place for each of them.
For the first time, we know exactly what is where, with whom, and for how long.
We found early on that we were wanting to expand the functionality of Zendesk and streamline workflows, that's when we started looking at SweetHawk.
I genuinely have a good experience whenever I use any apps you guys make. Big fan.
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
The Tasks + Approve combination replaced multiple tools for us; it's a much cleaner solution.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.
Actions & Events
The apps work as one
An event in one app can trigger an action in another. Every step a Journey makes visible can be driven this way.
Quick setup, no coding required.
Ticket created
Apply journey
phase complete
Request approval
approval granted
Change kanban board column
ticket solved
Customer CSAT
Real Outcomes
Achieve more with Zendesk
SweetHawk customers successfully use Zendesk for more than customer support and the numbers show it works.
The SweetHawk Suite
One subscription.
One subscription.
Every app. Forever.
Journeys and the full workflow toolkit, on a single subscription. All current and future SweetHawk apps included. Unified billing. No surprises.
- All 17 apps included
- Every new app automatically included
- Unified billing across all tools
- Light agents and sandboxes always free
- Free trial, no credit card required
Suite Plan
$12
per agent / month, billed annually
- All apps included
- Unlimited usage
- Priority support
- Custom enterprise options
When you need help
We pride ourselves on customer happiness
Great apps are only half the story. When you need a check-in, get instant answers from our Help Center, custom trained AI or someone from our friendly team. You will see why we consistently get voted Best Collaborator by Zendesk.
Peter Godden
Keith Bower
Michael Emmerson
Jasmine Hissink
We have received nothing but stellar support working with the SweetHawk team. The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed.
Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!
Working with a multigenerational team (many less comfortable with technology) requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps.
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