Every request shapes how people feel at work
From someone's first day to their last, every request they send to HR, IT or facilities shapes how they feel about working for you. When requests are quick and nothing gets lost, people stay engaged, get more done and are more likely to stay.
- Happier, more loyal staff
- Fewer bottlenecks
- Lower turnover costs
- Staff and the business pulling in the same direction
SweetHawk apps help you build and automate those workflows inside Zendesk, where your teams already work.
What SweetHawk adds to Zendesk for employee service
Onboarding & Offboarding: Start Strong, Exit Gracefully
Getting a new hire up and running, or winding down someone's exit, can be chaotic if left ad hoc. With Tasks & Subtickets, you can orchestrate every step in one place: equipment provisioning, training, system access, policy sign-offs. Through Approve, you automate critical sign-offs (e.g. for tools, systems, or security access), reducing delays and confusion. And with our Calendar integration, both HR and new employees always know what's next. For offboarding, Future Tickets lets you schedule post-departure tasks (e.g. account deactivation, data transfer, exit surveys) so nothing slips through the cracks.
Change & Request Management: Keep Things Transparent
Employees often juggle requests: leave, travel, reimbursements, access changes. With Approve, each request is routed through the right people automatically. No more chasing approvals. You can orchestrate multilevel flows (e.g. department → finance → compliance) and maintain a full audit trail for compliance and trust.
Compliance, Safety & Routine Checks: Prevent Issues Before They Happen
Health, safety, equipment maintenance, workspace audits; these repeat regularly and are vital. Use Recurring Tickets to automate these checks, drills, inspections, and reviews. You'll reduce manual oversight, increase consistency, and ensure nothing is overlooked.
Find out more about these apps
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
What teams say about SweetHawk
Real quotes from customers using SweetHawk apps in Zendesk.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
The SweetHawk integration was very straightforward and allowed a high level of customization. We now have the power to determine what apps are needed for each specific group within MongoDB.
Hear them, in their own words.
Learn what our customers have built on top of Zendesk using SweetHawk apps.