Highly rated on the Zendesk Apps Marketplace
Ticket timers for Zendesk
Per-ticket timers beyond native SLAs — visible countdowns, custom business hours, threshold actions, and a structured warn-then-escalate ladder.
$2
per agent / month
No credit card required · Free forever on Sandbox accounts
Time pressure, made visible
Zendesk's native SLAs tell you when something breached. Timers let agents see how much time they have — and give managers a structured way to warn, escalate, and act before it's too late.
- Unlimited named timers per ticket: each tracked and reported independently.
- Live countdowns with color cues: triage by color, not arithmetic.
- Triggered start, stop, pause, resume: no manual chore.
- Manual control: agents drive timers from the sidebar when triggers don't fit.
- Custom business hours per timer: each timer on its own schedule.
- Threshold actions before expiry: warn-then-escalate, not "someone yelled."
- OLA tracking: breaches route to the team that missed, not the inheritor.
- Timer data in ticket fields: for views, Explore, and reply placeholders.
- Works together with other apps: start and stop timers from other apps and trigger workflows when timers expire →
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
The SweetHawk integration was very straightforward and allowed a high level of customization. We now have the power to determine what apps are needed for each specific group within MongoDB.
