Highly rated on the Zendesk Apps Marketplace
Ticket timers for Zendesk
Per-ticket timers beyond native SLAs — visible countdowns, custom business hours, threshold actions, and a structured warn-then-escalate ladder.
$2
per agent / month
No credit card required · Free forever on Sandbox accounts
Time pressure, made visible
Zendesk's native SLAs tell you when something breached. Timers let agents see how much time they have — and give managers a structured way to warn, escalate, and act before it's too late.
- Unlimited named timers per ticket: each tracked and reported independently.
- Live countdowns with color cues: triage by color, not arithmetic.
- Triggered start, stop, pause, resume: no manual chore.
- Manual control: agents drive timers from the sidebar when triggers don't fit.
- Custom business hours per timer: each timer on its own schedule.
- Threshold actions before expiry: warn-then-escalate, not "someone yelled."
- OLA tracking: breaches route to the team that missed, not the inheritor.
- Timer data in ticket fields: for views, Explore, and reply placeholders.
- Works together with other apps: start and stop timers from other apps and trigger workflows when timers expire →
