The world's leading Zendesk app developer
Founded in Melbourne in 2015. Remote-first. 12,000+ customers. Premier Zendesk Partner.
Born to make Zendesk more powerful
SweetHawk was founded in 2015 with a simple mission: build the apps that Zendesk's most ambitious customers needed but couldn't get anywhere else.
Starting with a handful of apps, we've grown to become the #1 app developer on the Zendesk Apps Marketplace, trusted by 300,000+ agents at 12,000+ organizations worldwide, from startups to household names like Amazon, Pinterest, and eBay.
We're a remote-first team, headquartered in Melbourne, Australia, with team members around the globe. We live and breathe Zendesk, and every app we build is proven by real Zendesk users in real environments.
Meet the people behind SweetHawk
A small, senior crew with deep Zendesk DNA — spread across the globe and united around one mission.
With a strong background in product, Tom has grown SweetHawk into a cohesive and high-functioning remote team and opened up the enterprise market.
Having worked at many high-profile Melbourne-based tech companies such as Carsales and BetEasy, notably he oversaw a major growth phase at Drawboard as COO.
Relationship building
Highly motivated software user experience and design professional. He spearheads company brand voice and product roadmap.
Most recently Head of Design at an Australian Big 4 bank, Andy has spent his entire career heading up design and UX at major companies.
Leadership & team cohesion
Co-founded SweetHawk as ex-Zendesk solutions consultant, has a unique ability to turn customer problems into software solutions.
Held various customer support and solution roles and honed his skills at Zendesk as one of the first people to join Zendesk in Australia.
High intensity
Co-founded SweetHawk as technologist with startup aspirations, bringing decades of IT experience.
Spent most of his career building integrations on the web, most notably was involved in creating the Zendesk integration with Salesforce.
Simplification
Experienced software engineer who also spent many years at Zendesk. If AI was a rabbit hole, we'd never be able to find him.
Most recently senior software engineer at Zendesk, and spent many years of his career on Ruby on Rails projects.
Unrelenting optimism
As head of our customer and partner support operations, Keith brings great organisational skills to the team.
Spent most of his career heading up the customer support operations at Crazy Domains (now Dreamscape Networks), a long-time Zendesk customer.
Attention to detail
Customer service professional who excels at the intersection of where complex technology meets the user.
Started his career in customer service and was consistently promoted based on his excellent product knowledge.
Customer obsession
Senior software engineer with multiple decades of experience working on a huge variety of products. Brings great commercial intuition to building software.
Has held senior software engineering roles for a decade plus at multiple companies.
Consistency
Forward-looking technologist who brings a unique AI-first perspective to the engineering team.
In his short career he has created more software than some have done in a lifetime, always on the forefront of AI developments.
Gets stuff done
How we build & operate
Purposeful simplicity
Every feature we ship solves a real problem. We don't add complexity for its own sake — we make hard things simple.
Security first
Privacy and security are foundational, not afterthoughts. We're transparent about how data is handled and take compliance seriously.
Customer success
We win when our customers win. Our support team is staffed by people who know Zendesk deeply and care about getting it right.
Zendesk Premier Partner
SweetHawk is a certified Zendesk Premier Partner — the highest tier of the Zendesk partner program. In 2026, we won the Best Collaborator award at the Zendesk Partner of the Year Awards.
Premier Partner status means we work directly with Zendesk's product and partnership teams to build apps that meet the highest standards of quality, security, and user experience.
What teams say about working with us
Best Collaborator for a reason — hear it from the people who build their workflows with us.
I can tell you want to make good products that help meet peoples needs. You heard that people struggled with the Zendesk change and you listened.
The combination of powerful apps and an incredibly responsive, knowledgeable team make SweetHawk an easy recommendation.
We have received nothing but stellar support working with the SweetHawk team. The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed.
Your team made setup straightforward and the apps feel native to Zendesk, we saw value quickly.