Rated 4.3 / 5 on the Zendesk Apps Marketplace
Zendesk ticket calendars
Schedule and manage events directly from Zendesk tickets, with two-way Google and Outlook sync, shared team calendars, and workflows that fire around every event.
$6
per agent / month
No credit card required · Free forever on Sandbox accounts
Scheduling without leaving Zendesk
Book meetings, site visits, installs, and follow-ups from inside a ticket. Agents live in their own calendar; the ticket stays the system of record.
- Two-way Google & Outlook sync: events flow both ways in real time.
- Shared team calendars: plus personal calendar connections on the same tickets.
- Granular permissions: read/write per calendar by role, group, or user.
- Trigger-driven events: auto-schedule when a ticket qualifies.
- Tickets from external events: Calendly or any Google/Outlook event becomes a ticket.
- Busy-only privacy mode: hide sensitive event details from teammates.
- Event data synced to ticket fields: usable in views, triggers, and Explore.
- Workflows around events: fire ticket updates relative to start or end.
- Day / week / month views: inside Zendesk, with drag-and-drop rescheduling.
- Timezone-aware: each agent sees their local time.
- Works together with other apps: schedule events from other apps and trigger workflows on every event lifecycle →
Works with Google & Microsoft
Calendar connects directly with Google Calendar and Microsoft Outlook via OAuth. Setup takes minutes and the sync is automatic and real-time.
- Google Calendar integration
- Microsoft Outlook / 365 integration
- Real-time two-way sync
- Multiple calendar support
- Shared team calendars
Upcoming events
Kickoff call · 9:00am
Customer demo · 11:30am
Team standup · 2:00pm
QBR review · 4:00pm
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
SweetHawk has some of the best apps on Zendesk marketplace; I didn't find any other apps that beat what you do.
As an engineering firm, we use Zendesk in a very unconventional way, not just as a support platform, but as the central hub for our entire operations. SweetHawk has been a huge part of making this possible.