Highly rated on the Zendesk Apps Marketplace
Recurring tickets for Zendesk
Scheduled work for Zendesk — hourly to annual, calendar-aware patterns like "first business day of each month," and full-ticket templates with built-in Tasks integration.
$120
per month
No credit card required · Free forever on Sandbox accounts
Your recurring work, automated
Quarterly reviews, monthly reports, weekly standups, annual compliance audits — any ticket that has to happen on a schedule, templated once and generated forever.
- Flexible schedules: hourly to annual, fully custom.
- Calendar-aware patterns: second Monday, last Friday, first business day.
- Full-ticket templates: every field pre-populated on creation.
- Single-dashboard management: edit, pause, clone, delete in one place.
- Pause and resume without losing history: full schedule history stays intact.
- Creation notifications: know what just dropped into the queue.
- Next-run visibility: every schedule shows when it fires next.
- Built-in Tasks integration: checklist attached to every recurrence.
- Flat-rate pricing: $120/month, unlimited schedules and tickets.
Recurring Tickets + Tasks & Subtickets
The combination replaces a spreadsheet-plus-calendar-plus-memory system with one mechanism that creates the ticket, loads the checklist, and tracks completion. Every recurring ticket arrives ready to work, with the exact steps the process requires.
- Quarterly compliance reviews with their own checklist
- Monthly renewal calls with the QA steps pre-loaded
- Weekly standups with the agenda already captured
- Preventive-maintenance tickets with every step enforced
Upcoming schedule runs
Monthly account review
With renewal checklist · 8 customers
in 2 days
Quarterly SOX audit
With compliance checklist · 12 items
in 10 days
Weekly team retro
With retro template · 5 questions
in 4 days
What you get from SweetHawk completely changes what Zendesk can do for you.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
For the first time, we know exactly what is where, with whom, and for how long.