HawkEye by SweetHawk
Zendesk exclusive since 2015
Run your custom Zendesk apps on SweetHawk.
You built the app or integration. We give it the infrastructure and Zendesk know-how to run safely: secure hosting, reviewed changes, updates and support. Because a home-built app is only as safe as the last person who touched it.
Book a free 30-min call- Secure hostingRuns on SweetHawk's SOC 2 Type 2 infrastructure
- Keys kept safeAPI keys and secrets stored on our servers, not in the browser
- Background jobsSchedules, syncs and reminders that run when no one's looking
- Reviewed changesEvery update tested before it goes live
- Kept currentUpdated when Zendesk changes
- Real supportBusiness hours or SLAs, from Zendesk experts
Built with any of these? This is for you.
- Zendesk App Builder
- Claude
- ChatGPT
- Cursor
- GitHub Copilot
- A contractor
You're not building a simple website.
You're working with customer and employee data.
A real example
A home-built app was quietly copying employee data into someone's personal Google Sheet. Nobody knew. Would you?
One app like that puts SOC 2, GDPR and ISO 27001 compliance at risk. We check where your app's data goes before your auditor does. And we're SOC 2 Type 2, GDPR and CCPA compliant ourselves.
Everything a custom app needs to run, besides the idea.
A proper home for your app
- Hosted on the same servers that run our 17 apps
- Keys and data handled server-side
- Background jobs, scheduling and integrations
- SOC 2 Type 2, GDPR and CCPA compliant
A team that only does Zendesk
- 10+ years building exclusively for Zendesk
- We know what breaks, and how to fix it
- Security, speed and ease of use reviewed
- Changes tested before they reach your agents
SweetHawk apps are used by support teams at
From first call to looked after, in weeks.
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Whenever suits you
Free 30-minute app call
Tell us what your app does and where it's stuck.
Pick a time -
1–2 weeks
Review and quote
We check security, compliance, speed and ease of use. Then we send an obligation-free quote to fix, maintain and support it.
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Live in weeks
Fixed and live
One-off fee to get it fixed and deployed properly. Then it's covered by your support plan.
Standard
Annual support plan- Maintenance as Zendesk changes
- Bug fixes
- Business-hours support
- Annual app review
Premier
For business-critical apps- Everything in Standard
- Agreed SLAs on response times
- After-hours cover for critical issues
- Priority changes and improvements
Every app is different, so plans are quoted per app after the review.
Already solved?If one of our 17 apps already does the job, we'll tell you, and you can retire the custom code.
Our team has built for Zendesk, and only Zendesk, since 2015.
- 100%Zendesk exclusive
- 12,000+organizations
- 17apps
- #1Marketplace developer
- Premier Partner
SOC 2 Type 2
GDPR
CCPA
Zendesk teams and partners: say yes to the custom request. HawkEye has it covered.
Refer a customerCan't I just get AI to check it for me?
You can, but then the AI is marking its own homework. We know what breaks in Zendesk because we've fixed it in our own apps for 10+ years.
What if our app isn't worth saving?
We'll tell you, and point you to a better option, often one of our existing apps.
Will it be 100% secure?
No one can promise that. We'll make it a lot safer and tell you exactly where it stands.
Can we still make changes ourselves?
Once it's covered, changes go through us, so every update is tested and nothing breaks. It's still your app and your Zendesk.