Project Management
Project management in Zendesk with SweetHawk
Zendesk & project management
While Zendesk handles basic tasks, managing complex projects across multiple team members and departments requires additional tools. SweetHawk provides apps to enhance project management capabilities entirely within Zendesk.
Project discussions occur within Zendesk tickets, with details captured in custom fields like objectives, budget, risks, and stakeholders. A Phase or Stage dropdown tracks project progress, enabling views, reports, and automated workflows.
How SweetHawk helps you manage projects in Zendesk
- Using Tasks and Subtickets to create checklists and generate linked sub-tickets
- Automating task application for recurring projects
- Leveraging Calendar for scheduling with Office 365 and Google Calendar integration
- Applying Timers for time-sensitive projects
- Consolidating data from child to parent tickets
- Building Zendesk Explore reports for analysis
Find out more about these apps
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Down to the second timers to track any period on a ticket, for SLAs, OLAs, workflows and deadlines.
Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.