Rated 4.3 / 5 on the Zendesk Apps Marketplace
Task management for Zendesk
Add tasks to tickets, break work into linked subtickets, and standardize complex processes with reusable templates.
From $4
per agent / month
No credit card required · Free forever on Sandbox accounts
When your tickets have complex or repeatable processes
Tasks & Subtickets transforms Zendesk into a full task management platform; you can even start managing projects inside Zendesk.
- Reusable task lists: build once, apply to any ticket in a click.
- Linked subtickets: each a full Zendesk ticket with its own SLA and assignee.
- Subticket templates with field mapping: pre-fill with Liquid and parent values.
- Auto-apply from triggers: the right list attaches the moment a ticket qualifies.
- Phased task lists: phase 2 only opens when phase 1 is done.
- Required task lists: block solve until every task and subticket is complete.
- Ticket updates on completion: tag, comment, or update any field.
- Native ticket fields: total, completed, remaining, usable in views and Explore.
- Explore reporting: tasks, subtickets, and parent/child relationships.
- Translated task lists: one list, any agent language.
- Admin audit log & permissions: template access and delegated app admin.
- Light agent participation: they can create and contribute without a seat bump.
- Works together with other apps: apply task lists from other apps and trigger other apps when tasks or phases complete →
Example: Client onboarding task list
With Tasks & Subtickets you can automate all the things
Our 1000+ Tasks & Subtickets customers have pushed the boundaries for over 10 years, enabling workflows Zendesk doesn't achieve out of the box:
- Give subtickets their own subtickets, as many levels deep as you need
- Auto-create subtickets via triggers
- Use different forms and fields on subtickets
- Copy specific fields to subtickets
- Create phased task lists
- Pass parent attachments to subtickets
- Allow light agents to create subtickets
- Perform actions on parent based on subticket or side conversation activity
- Auto-update parent from subticket
Zendesk task lists vs SweetHawk Tasks & Subtickets
Zendesk task lists can now create subtickets by hand. Here's how they compare for teams that need subtickets created automatically, phases, and reporting inside Zendesk.
Capability
SweetHawk Tasks & Subtickets
Zendesk task lists
Create a subticket from a task
✓
Yes, new in October 2026
Create subtickets automatically when a list is applied
✓
Manual only
Pre-fill the subticket form and fields from the parent
Templates and Liquid
Subject, note, assignee, requester
Pass parent attachments and conversations to subtickets
✓
✕
Subtickets with their own subtickets
As many levels as needed
One level
Task list templates
No hard limit
100 per account
Tasks per list
No hard limit
Up to 20
Multiple task lists on one ticket
✓
One per ticket
Phases that open in order
✓
✕
Block solve until every task is done
✓
✓
Apply lists automatically
Triggers, action flows, other apps
Action flows and API
Update the ticket when a task, list or phase completes
✓
✕
Task data in ticket fields for views and Explore
✓
✕
Light agents can create and check off tasks
✓
View only
Zendesk plan requirement
Any plan with apps
Suite Pro+ or ES Growth+
Native to Zendesk, no install
✕
✓
Zendesk details current as of October 2026.
Live activity
The Tasks and Subtickets app is the engine behind a lot of workflows
Tasks created
Subtickets created
1000+
Customers
Pricing
Choose your Tasks & Subtickets plan
Basic
$4
per agent / month
Everything to meet your project management needs
- Reusable task lists
- Turn tasks into subtickets
- Ticket updates based on task completion
Most popular
Core
$6
per agent / month
Fully automate your workflows
- Everything in Basic, plus:
- Automatically add task lists to tickets
- Define subtickets to be instantly created on task lists
- Translate task lists into any language
Pro
$8
per agent / month
Ultimate control for more complex tasks
- Everything in Core, plus:
- Multi-phase task lists
We've now redesigned our onboarding and offboarding for employees... So now it's one submission of a form versus teams having to pass tickets back and forth.
It's allowed us to bring our whole organization of nearly four and a half thousand global employees into a simple, usable interface.
SweetHawk helps us do so many of our operations in the pro services department. From internal tasks like onboarding teammates, to flowing through billing tasks, through support tasks, activation tasks.