Task management for Zendesk

When your tickets have complex or repeatable processes

Tasks & Subtickets transforms Zendesk into a full task management platform — you can even start managing projects inside Zendesk.

• Reusable task lists: build once, apply to any ticket in a click.
• Linked subtickets: each a full Zendesk ticket with its own SLA and assignee.
• Subticket templates with field mapping: pre-fill with Liquid and parent values.
• Auto-apply from triggers: the right list attaches the moment a ticket qualifies.
• Phased task lists: phase 2 only unlocks when phase 1 is done.
• Required task lists: block solve until every task and subticket is complete.
• Ticket updates on completion: tag, comment, or update any field.
• Native ticket fields: total, completed, remaining — usable in views and Explore.
• Explore reporting: tasks, subtickets, and parent/child relationships.
• Translated task lists: one list, any agent language.
• Admin audit log & permissions: template access and delegated app admin.
• Light agent participation: they can create and contribute without a seat bump.
• Works together with other apps: apply task lists from other apps and trigger other apps when tasks or phases complete →

Tasks created

Subtickets created

Customers