Rated 4.3 / 5 on the Zendesk Apps Marketplace
Ticket reminder notifications for Zendesk
Business-hours-aware reminders on any ticket — for individuals, teams, or whole groups. Snooze, opt in or out, and drive workflows when reminders fire.
From $2
per agent / month
No credit card required · Free forever on Sandbox accounts
Never forget a follow-up
Set smart reminders on any ticket. Business-hours aware so you're not getting pinged at midnight — and reminders that drive workflow, not just a ping in Zendesk.
- Unlimited reminders per ticket: each with its own time, message, and recipients.
- Business-hours aware: "two business days" lands Tuesday morning, not the weekend.
- Team reminders: the first available agent picks it up.
- Opt in or out with one click: lists adapt as people rotate on and off.
- Per-agent notification preferences: in-app banner, email, or both.
- Check off like a checklist: reminders stay visible until marked done.
- Personal & team views: top-bar for agents, nav-bar for managers.
- Filterable list: by date, ticket, status, assignee, or description.
- Snooze & reschedule: one click, context preserved.
- Recurring reminders: weekly, monthly, quarterly cadences.
- Trigger-driven: consistent policies without relying on memory.
- Works together with other apps: trigger workflows in other apps on every reminder lifecycle event →
Pricing
Choose your Reminders plan
Core
$2
per agent / month
- Unlimited reminders
- Business-hours scheduling
- Snooze & reschedule
- In-app notifications
Most popular
Pro
$4
per agent / month
- Everything in Core, plus:
- Group reminders
- Trigger automation
- Recurring reminders
Reminders and Notify solved our notification and follow-up problems, huge win for our agents.
Armed with the Zendesk platform and SweetHawk apps, Events DC saw an upswing in agent efficiency and customer satisfaction. The team has also streamlined its internal processes.
What you get from SweetHawk completely changes what Zendesk can do for you.
