← Use Cases
CSAT & NPS Workflows for Zendesk
Transform Customer Insights with SweetHawk's Survey App for Zendesk
Customer Insights
Measure What Matters
Navigating the world of customer service, there's one constant challenge: measuring customer satisfaction effectively. Zendesk, while being a fantastic tool for managing customer support, lacks the capability to send out transactional Net Promoter Score (NPS) surveys.
The Survey app enables:
- Transactional NPS surveys
- Tags added to tickets based on feedback
- Survey data stored in Zendesk ticket fields
- Customized reporting
Customer proof
Teams running this in Zendesk right now
Real quotes from customers using SweetHawk apps for this exact workflow.
With SweetHawk, we can now tie into the complete employee experience. Agents can now provide feedback in terms of the workflow and team leaders can analyze that data and create actionable items for the upcoming quarter.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
