Solutions
CSAT & NPS Workflows
Transform Customer Insights with SweetHawk's Survey App for Zendesk
Customer Insights
Measure What Matters
Navigating the world of customer service, there's one constant challenge: measuring customer satisfaction effectively. Zendesk, while being a fantastic tool for managing customer support, lacks the capability to send out transactional Net Promoter Score (NPS) surveys.
The Survey app enables:
- Transactional NPS surveys
- Tags added to tickets based on feedback
- Survey data stored in Zendesk ticket fields
- Customized reporting
