When it comes to managing complex workflows in Zendesk, both the native Side Conversation Child Tickets and the SweetHawk Tasks & Subtickets app bring powerful capabilities to the table. Each is tailored to suit specific team needs and operational styles.

At SweetHawk, we’re focused on extending the capabilities of Zendesk in ways that support more specialized workflows. The comparison below is to help you identifying which solution is best suited to the task at hand. Below, we explore how each option serves different needs, and where the Tasks & Subtickets app can offer deeper functionality for teams managing complex task structures and process automation.

Learn how to create a streamlined onboarding or new hire process using the Tasks app in Zendesk. The first step is to design the flow by creating a list of tasks and deciding who will be responsible for each task. Then, create the main onboarding task list. For tasks that need to be assigned to other team members, create templates for sub-tickets and specify which template will be used to create a sub-ticket for each task. Next, automate the tasks and sub-tickets using a Zendesk trigger. Finally, test the flow and consider using other apps like SweetHawk Timers and SweetHawk Approve for tracking time and approvals, respectively. Reporting can be done using Zendesk Views or Explore.

The latest Zendesk CX trends report for 2023 has been released and its filled with valuable information. In this article, we will delve into four areas of the report's findings and discuss how SweetHawk apps can be utilised to take advantage of these trends.

Introducing our new Approve app, completely re-written, re-imagined from the ground up to allow for mega flexible approval flows that are easy to set up in Zendesk.