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News & Updates

Product updates, insights, and stories from the SweetHawk team.

Introducing multi-phase task lists in Tasks & Subtickets
Mar 5, 2026 3 min read

Introducing multi-phase task lists in Tasks & Subtickets

This feature enables structured workflow management by organizing tasks into sequential phases, making it simpler to handle multi-step processes like onboarding, compliance training, and product launches.

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Approve just got more flexible with the new Slack Integration
Mar 5, 2026 6 min read

Approve just got more flexible with the new Slack Integration

The Approve app now supports Slack integration, allowing approvers to receive and respond to requests directly through Slack rather than relying solely on email notifications.

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SweetHawk wins Best Collaborator in Zendesk 2026 Partner of the Year Awards
Jan 28, 2026 1 min read

SweetHawk wins Best Collaborator in Zendesk 2026 Partner of the Year Awards!

SweetHawk received recognition as "Best Collaborator" at the Zendesk Partner of the Year Awards, underscoring the company's dedication to partnership and customer success.

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The best Zendesk Marketplace apps, according to us Mar 26, 2026 Release notes Release notes for February 2026 Mar 1, 2026 Release notes Release notes for January 2026 Feb 1, 2026 Release notes Release notes for December 2025 Jan 1, 2026 Release notes Release notes for November 2025 Dec 1, 2025 Zendesk tips and tricks: 8 ways to impact how you do support Nov 5, 2025 Why we rewrote our Zendesk approval app from the ground up Nov 5, 2025 Can I add additional ticket type options in Zendesk? Yes, here's how... Nov 5, 2025 Release notes Release notes for October 2025 Nov 1, 2025 Zendesk Onboarding: A step-by-step guide for creating client and employee onboarding Oct 24, 2025 Choosing between Zendesk side conversations & SweetHawk's Tasks & Subtickets app Oct 16, 2025 Taking time control further: Zendesk SLAs vs SweetHawk Timers Oct 16, 2025 Taking customer feedback further: Zendesk CSAT vs SweetHawk Survey app Oct 16, 2025 SweetHawk: Powering Change Management in Zendesk Oct 16, 2025 Taking Zendesk Conditional Fields to the next level with SweetHawk Field Rules Oct 16, 2025 Streamlining approvals: SweetHawk Approve vs Zendesk approvals Oct 9, 2025 Release notes Release notes for September 2025 Oct 1, 2025 Release notes Release notes for August 2025 Sep 1, 2025 Release notes Release notes for July 2025 Aug 1, 2025 What's new in 2025? Jan 7, 2025 What's new in the Calendar app Aug 30, 2024 What's new in Recurring Tickets Feb 14, 2024 What's new in the Future Tickets app Jan 31, 2024 What's new in the Notify app Dec 11, 2023 What's new in the Survey app Dec 6, 2023 What's new in the Reminders app Dec 4, 2023 What's new in the Tasks app Dec 1, 2023 What's new in the Field Rules app Nov 29, 2023 What's new in the Approve app Nov 17, 2021