SweetHawk Blog
Get more out of Zendesk
Learnings, teachings and tips & tricks for you to save time, improve agent consistency & quality, extend auditability, improve business processes and to ultimately get more ‘bang for buck’ out of Zendesk.
SweetHawk: Powering Change Management in Zendesk
Change management is a critical aspect of organizational success, guaranteeing seamless transitions and minimal disruptions. While Zendesk excels as a customer support tool, it lacks the native features necessary for comprehensive change management. Successfully navigating change demands more than just a ticketing system.
This is where SweetHawk steps in.
Zendesk Onboarding: A step-by-step guide for creating client and employee onboarding.
Learn how to create a streamlined onboarding or new hire process using the Tasks app in Zendesk. The first step is to design the flow by creating a list of tasks and deciding who will be responsible for each task. Then, create the main onboarding task list. For tasks that need to be assigned to other team members, create templates for sub-tickets and specify which template will be used to create a sub-ticket for each task. Next, automate the tasks and sub-tickets using a Zendesk trigger. Finally, test the flow and consider using other apps like SweetHawk Timers and SweetHawk Approve for tracking time and approvals, respectively. Reporting can be done using Zendesk Views or Explore.
Zendesk CX trends 2023 report:
The latest Zendesk CX trends report for 2023 has been released and its filled with valuable information. In this article, we will delve into four areas of the report's findings and discuss how SweetHawk apps can be utilised to take advantage of these trends.
Why we rewrote our Zendesk approval app from the ground up.
Introducing our new Approve app, completely re-written, re-imagined from the ground up to allow for mega flexible approval flows that are easy to set up in Zendesk.
Can I add additional ticket type options in Zendesk? Yes, here’s how:
There is a new way for you to add additional ticket type options in Zendesk using the SweetHawk Field Conditions app…
Zendesk tips and tricks: 8 ways to impact how you do support.
We've seen our fair share of use cases and would love to share a few tips to help you get the best possible start with Zendesk.
Give Zendesk SUPER POWERS with SweetHawk apps…
Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of our apps that will improve your day to day efficiency in Zendesk.