News & Updates
Product updates, insights, and stories from the SweetHawk team.
Zendesk is removing API tokens: the no-code way to keep your ticket automations working
Zendesk is retiring API tokens. If you have ever built a webhook that changes a ticket, it will break by April 2027. Power Actions replaces it with no code and no tokens.
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What native Zendesk SLAs cannot do, and SweetHawk Timers can
Native SLAs give you one regular policy plus one active group SLA on Enterprise. Timers gives you unlimited concurrent custom clocks on any plan, plus workflows that fire before and after each one.
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Introducing Actions: the SweetHawk suite, now connected
Every SweetHawk app can now trigger work in every other SweetHawk app. One app fires an event, another runs an action. No code, no webhooks, no middleware.
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Introducing multi-phase task lists in Tasks & Subtickets
Organize tasks into sequential phases, making it simpler to handle multi-step processes like onboarding, compliance training, and product launches.
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Taking time control further: Zendesk SLAs vs SweetHawk Timers
Native Zendesk SLAs handle the basics. Here is the high-level comparison with SweetHawk Timers: where each fits, and where native SLAs run out of road.
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Approve just got more flexible with the new Slack Integration
The Approve app now supports Slack integration, allowing approvers to receive and respond to requests directly through Slack rather than relying solely on email notifications.
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