HR for Zendesk with SweetHawk.
The Problem
Currently, your HR processes may be in a state of disarray or you may be paying too much for an altogether separate solution. This separation of systems can stifle communication and productivity between departments and employees and it also costs more.
How we help…
With the use of SweetHawk and Zendesk, you’re able to consolidate your tools into one system. For an example, see this article and video that shows precisely how to setup a new hire process in Zendesk. Flows like this can save you money and bring employees from all over your business together to garner the following benefits:
Process & Consistency: All of SweetHawk’s apps have been built to enable the creation of seamless workflow and process in Zendesk. You can automatically apply checklists to tickets or spin up families of sub-tickets that must be completed by different departments as part of predefined processes. For example, when you have a new hire start or you have to sort out employee leave requests.
You can also set approval flows to be automatically applied to tickets, require fields to be filled before approval requests can be sent, and require approvals to be granted before tasks can be marked as completed.
Planning with confidence: SweetHawk has a solution for just about every time-based use case you can think of. So, whether you are blocking training & orientation sessions for new hires or scheduling long service leave, we’ve got you covered. You’ll also be able to keep everyone on the same page with our 2-way integration with 0365 & Google calendars. Another thing you’re able to do is to predefine and schedule tickets to automatically generate at intervals of your choice. This can help with scenarios like if you’re needing to plan & document manager check-ins with employees.
Auditability: We bake audit trails into our apps so you can know who did what and when. Whether it's being able to track who approved something or who completed a particular job in a checklist. In many of our other apps, we also leverage the power of the Zendesk ticket's events logs to ensure you always have a record of what happened. This auditability has helped customers like Xero to maintain their IS0 27001 certification.
Time savings: With the addition of SweetHawk apps into Zendesk, the ability to automate processes is dramatically increased. Whether it’s spinning up predefined sub-tickets or automatically creating tickets on a repeating basis, the amount of time you could be saving is massive!
So, if you’ve been tossing up ideas about how your business can improve HR processes, go no further than SweetHawk with Zendesk.
Start your journey building better HR processes in Zendesk.
Obligation-free 15 min Zoom session to discuss your requirements and next steps.