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Zendesk Survey App
Take Zendesk surveys to the next level!
14-day free trial
$180 / month
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A Zendesk CSAT survey with NPS.
Collect a much higher fidelity of feedback information with Survey for Zendesk. Instead of asking requesters to rate each ticket with a question where the options are limited to 'good' or 'bad', the Survey app allows you to ask your requester to rate agent performance with a 0-10 rating instead. You're also able to ask the requester a second Zendesk NPS survey question where they can rate your organization from 0-10 and report on all the results in-app.
The 0-10 responses all feed into the Zendesk ticket numeric fields and tags that allow you to produce reports over in Zendesk Explore and build workflows based on survey scores received.
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Unlimited surveys & questions
Send unlimited surveys for the one monthly price.
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Diverse question types
Get richer survey data by asking a diverse range of questions from 5 star, 0-10, Good/Bad, Happy-Meh-Sad, multi select and more.
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Branding
Brand your survey landing pages to create a seamless experience for your customers.
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Automate workflow
Take action on responses fast by automating ticket-workflow based on responses received.
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Translate
Translate all survey text that your customers see into all languages available in Zendesk.
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Gain Insights
Gain insights into survey responses with in-app reporting. Survey data is also stored on the ticket which allows you to build unlimited custom reports in Zendesk Explore.
See what happens to a ticket with each survey response.
Responses are shown in the app on the right. The score given can be converted into a good/bad CSAT score (optional). Tags are added allowing you to build workflow. Lastly, ticket fields are updated facilitating custom reports in Explore to be built.
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“This app is fantastic! It’s empowered us with NPS reporting that we needed for delivering a better customer experience and for incentivising staff. Highly recommend this app for any business looking at NPS reporting!”
— Judd Manley-Breen, GM - Operations & IT at Star21
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“Understanding both the service level provided and being able to ask an NPS question at the same time has been invaluable for us!”
— Shaun Wilton, Group Manager Customer Service | Head of Building & Facilities at Carsales
In-app reports…
View multiple reports that track averages, NPS scores, breakdowns etc.
The data recorded on the tickets also allows you to build fully custom reports over in Zendesk Explore.
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Flexible Billing
Credit card not required
Premier
Top-rated Zendesk apps builders
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Privacy & Security
We take your privacy & security seriously
Ready to begin? Install now or lock in a demo.
Your path to better Zendesk surveys with our SweetHawk enterprise-ready solution starts here: