Zendesk Survey App
Ask for 0-10 ratings on every ticket!
14-day free trial
$100 / instance / month
A Zendesk CSAT survey with NPS.
Collect a much higher fidelity of feedback information with Survey for Zendesk. Instead of asking requesters to rate each ticket with a question where the options are limited to 'good' or 'bad', the Survey app allows you to ask your requester to rate agent performance with a 0-10 rating instead. You're also able to ask the requester a second Zendesk NPS survey question where they can rate your organization from 0-10 and report on all the results in-app.
The 0-10 responses all feed into the Zendesk ticket numeric fields and tags that allow you to produce reports over in Zendesk Explore and build workflows based on survey scores received.
Unlimited surveys
Send unlimited surveys for the one monthly price.
Richer data
Get richer survey data by asking customers for 0-10 scores instead of “Good/bad”.
Branding
Brand your survey landing pages to create a seamless experience for your customers.
Automate workflow
Take action on responses fast by automating ticket-workflow based on scores received.
Translate
Translate all survey text that your customers see into 47 languages.
Gain Insights
Gain insights into survey responses with in-app reporting. Survey data is also stored on the ticket which allows you to build unlimited custom reports in Zendesk Explore.
See what happens to a ticket with each survey response.
Responses are shown in the app on the right. The score given can be converted into a good/bad CSAT score (optional). Tags are added allowing you to build workflow. Lastly, ticket fields are updated facilitating custom reports in Explore to be built.
“This app is fantastic! It’s empowered us with NPS reporting that we needed for delivering a better customer experience and for incentivising staff. Highly recommend this app for any business looking at NPS reporting!”
— Judd Manley-Breen, GM - Operations & IT at Star21
“Understanding both the service level provided and being able to ask an NPS question at the same time has been invaluable for us!”
— Shaun Wilton, Group Manager Customer Service | Head of Building & Facilities at Carsales
In-app reports…
View multiple reports that track averages, NPS scores, breakdowns etc.
The data recorded on the tickets also allows you to build fully custom reports over in Zendesk Explore.
Flexible Billing
Credit card not required
Premier
Top-rated Zendesk apps builders
Privacy & Security
We take your privacy & security seriously
Ready to begin? Install now or lock in a demo.
Your path to better Zendesk surveys with our SweetHawk enterprise-ready solution starts here: