SweetHawk Demos

See instant demos below — or book time with our team.

Workflows

Change Management

Watch how a Problem becomes a Change Request with approvals, tasks, and scheduling handled in Zendesk.

Apps

Calendar

Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.

Tasks & Subtickets

Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.

Approve

Add approval requests to tickets, define multiple steps, set deadlines, and track decisions.

Survey

Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.

Notify

Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.

Reminders

Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.

Recurring Tickets

Automatically create tickets on a recurring schedule with customizable timing, templates, and ticket fields.

Field Rules

Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.

Future Tickets

Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.

Timers

Down to the second timers to track any period on a ticket, for SLAs, workflows and deadlines.