$3 per agent per month
Keeping tickets in an unsolved state for long periods just because you need to remember to get back to a customer is now a thing of the past. Now you can keep your views and reports clean by solving tickets when they’re actually solved and leaving follow-ups to a ticket you set to be created in the future.
Introducing Future Tickets. On any ticket, in the apps pane on the right, you can select a date and time that you want your future ticket to be created. You can set a note to tell yourself why you set the ticket to be created. Finally, you can define a ticket template that presets all of the details of the future ticket, including being able to copy all of the information from the original ticket.
So, if you ever find yourself wishing your tickets could time travel, get the SweetHawk Future Tickets app or install it as part of our Super Suite of apps today.
Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇫🇷 French, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
OUR CUSTOMERS SAY THE NICEST THINGS
"Working with a multigenerational team, many less comfortable with technology, requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps!"
"Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!"
"We have received nothing but stellar support working with the SweetHawk team! The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed. Really appreciated!"
Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.
