Events DC brings efficiency and insights to CX and internal teams
Events DC is the primary host of conventions, entertainment, sporting, and cultural events in Washington D.C. with a goal of promoting the city as a destination for business events and developing the local community. The company needed a solution to improve its internal and external communication efforts and streamline collaboration with a complex network of service providers and partners. After implementing the Zendesk platform and integrating apps from SweetHawk, Events DC saw a significant jump in agent efficiency and customer satisfaction. The integration of SweetHawk's apps such as Tasks & Sub-tickets, Calendar, Reminders, Notify and Survey has further enhanced the capabilities of Zendesk and brought even more visibility to agent performance.
“Armed with the Zendesk platform and SweetHawk apps, Events DC saw an upswing in agent efficiency and customer satisfaction. With instant, easier access to collaboration tools and information, the Events DC team has also streamlined its internal processes”
“We looked at SweetHawk to enhance the capabilities we’ve gained with Zendesk. Their techniques, the code, the stuff that it added on to the system has been very helpful”
“Before Zendesk [and SweetHawk], there was a lot of guesswork internally, people not knowing what to do or who to approach for a task”