Events DC brings efficiency and insights to CX and internal teams
Events DC is the primary host of conventions, entertainment, sporting, and cultural events in Washington D.C. with a goal of promoting the city as a destination for business events and developing the local community. The company needed a solution to improve its internal and external communication efforts and streamline collaboration with a complex network of service providers and partners. After implementing the Zendesk platform and integrating apps from SweetHawk, Events DC saw a significant jump in agent efficiency and customer satisfaction. The integration of SweetHawk's apps such as Tasks & Sub-tickets, Calendar, Reminders, Notify and Survey has further enhanced the capabilities of Zendesk and brought even more visibility to agent performance.