Customer Stories

Loved by teams worldwide

See how organizations use SweetHawk to extend Zendesk and transform the way they work.

Calvert County

Calvert County improves citizen engagement with Zendesk and SweetHawk

Calvert County, Maryland, a government entity home to over 92,000 people, aimed to improve its citizens' quality of life through better c...

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Events DC

Events DC brings efficiency and insights to CX and internal teams

Events DC is the primary host of conventions, entertainment, sporting, and cultural events in Washington D.C. with a goal of promoting th...

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Flagship Credit Acceptance

How Flagship Credit Acceptance optimized processes and extended Zendesk's functionality.

Flagship Credit Acceptance is an auto loan lender for customers with non-prime credit. With around 1000 internal customers, the organizat...

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KP Management

How KP Management uses SweetHawk apps to automate their processes and optimize Zendesk

KP Management wanted the highest level of functionality from their Zendesk investment, so the company utilized SweetHawk apps in order to...

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MongoDB

MongoDB shapes its CX success through data and automation.

MongoDB partnered with SweetHawk and Zendesk to provide its internal teams with real-time metrics and data for a better customer experien...

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Star21

How Star21 uses SweetHawk apps to maximise productivity and streamline Zendesk workflows.

With a rapidly increasing volume of work, Star21 wanted a more efficient way to manage their workflows. Optimizing Zendesk with SweetHawk...

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Xero

How Xero uses SweetHawk apps to make Zendesk an ITSM hero.

As part of Xero's implementation of Zendesk, they made broad use of SweetHawk's app offerings to build out vital ITSM workflows.

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