Customer Stories
At the heart of every process and workflow currently being powered by a SweetHawk app is a customer story. Here at SweetHawk, we strive to understand every one of those stories, from the business requirements that catalyzed the search for a solution to that success feeling you get when you know you’ve really nailed a process.
We’d love to hear your story! Book a session with us today to discuss the problem areas that you’d like to address with our apps…
How Xero uses SweetHawk apps to make Zendesk an ITSM hero.
As part of Xero's implementation of Zendesk, they made broad use of SweetHawk's app offerings to build out vital ITSM workflows.
“I can’t imagine us being able to operate as effectively without SweetHawk apps.” — Grant Foster - Internal Applications Specialist
How MongoDB shaped its CX success through data and automation.
MongoDB partnered with SweetHawk and Zendesk to provide its internal teams with real-time metrics and data for a better customer experience. The implementation has resulted in a 91% Net Promoter Score…
How Events DC brought efficiency and insights to CX and internal teams.
Events DC is the primary host of conventions, entertainment, sporting, and cultural events in Washington D.C. with a goal of promoting the city as a destination for business events and developing the local community...
How Flagship Credit Acceptance optimized processes and extended Zendesk’s functionality.
“What you get from SweetHawk completely changes what Zendesk can do for you.” — Jim Collins, Manager of Technical Support
How Star21 uses SweetHawk apps to maximise productivity and streamline Zendesk workflows.
With a rapidly increasing volume of work, Star21 wanted a more efficient way to manage their workflows.
How KP Management uses Sweethawk apps to automate their processes and optimize Zendesk.
KP Management wanted the highest level of functionality from their Zendesk investment, so the company utilized Sweethawk apps in order to make this happen.
“The videos, the design, the UI of your apps, everything is perfect ” — Keven Pepin, Founder and President
How Calvert County improved citizen engagement with Zendesk and SweetHawk.
Calvert County, Maryland, a government entity home to over 92,000 people, aimed to improve its citizens' quality of life through better community engagement. To help address this goal, they decided to use Zendesk to track both internal and external communications…
How B3 Group uses SweetHawk apps to improve the efficiency of their workflow.
After B3 Group implemented Zendesk, they utilized SweetHawk apps to increase the functionality and automation of their processes.
“A lot of the teams internal to B3 wouldn’t be using Zendesk (without Sweethawk apps), as they wouldn’t see the benefit” — Whitney Hague - Quality Management Senior Analyst