Zendesk Timers App
Enforce and Measure SLAs, OLAs, deadlines, reminders and much more!
7-day free trial
$2 / agent / month
When minutes matter...
Now you can create down to the minute timers on tickets to facilitate just about any time-based use case you can think of. Whether it’s measuring and enforcing SLAs or OLAs or creating workflows around deadlines, reminders or follow-ups this app has got you covered.
Features
Unlimited timers with flexible workflows, create as many SLA metrics as you need.
Visual timelines for agents to see exactly where timers/SLAs are up to.
Unlimited sets of business hours or timezones schedules to cover all your reporting needs.
Custom ticket actions based on timer events. For example, when a timer starts, stops or ends or when an SLA is about to breach.
Integrates deeply with Zendesk ticket information to leverage the full power of Zendesk triggers, automations, views & reporting.
Measure almost anything with built-in reports or create your own custom reports in Zendesk Explore based on any timer information.
Agents can see remaining time for ongoing timers and which timers were stopped early.
Each timer can have its own custom ticket actions based on timer events.
Comes with built-in reports and allows for custom reports to be created in Explore based on timer information you set to be recorded.
“…best group of apps around - by a LONG way!!!”
— Chad Susa, CEO at Gravity CX
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