Transform Your Employee Experience (EX) with Zendesk & SweetHawk Apps.

What is Employee Experience?

Employee experience (EX) encapsulates the entire journey of an employee within an organization, covering every interaction from recruitment to exit. It's not merely about perks, but about creating a supportive environment where employees feel valued and find their work meaningful. EX encompasses the physical, cultural, and technological aspects of an employee's work life, aiming to enhance job satisfaction, productivity, and retention, ultimately contributing to the company's bottom line.

What are some examples of how SweetHawk with Zendesk can improve employee Experience?

SweeHawk’s growing array of more than a dozen highly flexible apps allow you to piece together just about any workflow. This capability to design, automate, enforce, and audit lends itself especially to the EX space

• Employee onboarding & offboarding

• Change Management

• Quality Assurance

• Repeating tasks like safety reviews, security audits & performance reviews

• Facilities & Operations such as leave management, travel arrangements, workspace bookings

Employee onboarding & offboarding.

Onboarding/offboarding an employee involves numerous tasks that need to be executed in a specific order and often by different teams. SweetHawk's Tasks and Subtickets App allows HR teams to create, assign, and track all these tasks in one place. This structured approach ensures no critical steps are overlooked and new hires have everything they need from day one.

During this process, there might be several items that need approval, such as access to specific software or tools, procurement of equipment, or signing off on policy acknowledgements. The Approve App allows you to create an automated process for these approvals, speeding up the onboarding process. It reduces the time spent waiting for sign-offs and ensures that all necessary approvals are obtained in a systematic manner.

The Calendar app can be extremely helpful in scheduling and managing onboarding sessions, training, meetings with team members, exit interviews and other important events that are part of the onboarding/offboarding processes. With the Calendar App, both HR teams and the employee have a clear view of the schedule, making it easier to manage and adjust as necessary.

The Future tickets app can be useful in scheduling tasks related to a former employee after their departure, such as removing them from company systems after a certain period, archiving their work, or conducting post-exit surveys.

Change Management

Create enforceable flows to ensure that each change is documented, planned and approved by the right people. Whether that be by a single manager, or a multistep flow or based on the % of responses from groups like a change advisory board. See more on Change Management here.

Leave applications, travel Requests, credit card access, building access, expenses, purchasing requests, overtime claims and much more!

The SweetHawk Approve App is a highly flexible and efficient tool for streamlining a variety of employee requests and applications, such as leave applications, travel requests, credit card access, building access, and purchasing requests. Here's how:

• Initiating Requests: Employees can quickly and easily submit any type of request via a ticket. They simply provide the necessary details — for example, the type and duration of leave required, the purpose of a travel request, the reason for needing credit card or building access, or the specifics of a purchasing request.

• Automated Workflow Management: Once an employee submits a request, the Approve App can automatically route the flow based on predefined rules and workflows. For instance, travel requests may be sent to a manager and then forwarded to the finance department for budget approval, while building access requests might be routed to the security team.

• Multi-Level Approvals: The app accommodates complex, multi-tier approval processes. Whether a request needs to pass through one approving party or several — from line managers, to HR, to top-level management — the app keeps the process flowing smoothly and efficiently.

• Transparency and Compliance: All actions on a request can be recorded in the ticket, creating a clear audit trail. This transparency aids in dispute resolution and compliance with organizational policies and regulatory requirements.

In sum, SweetHawk's Approvals App can transform a multitude of request processes from potentially cumbersome manual tasks into streamlined, transparent, and efficient workflows. This significantly improves the employee experience, while also offering management a clear oversight of these essential organizational operations.

Health and safety adherence.

The SweetHawk Recurring Tickets App is a valuable tool for maintaining health and safety compliance in your organization by automating scheduling for various safety-related tasks. This includes:

• Safety Drills: Regularly schedule important safety drills like fire evacuation and first aid training, ensuring these critical activities are consistently executed.

• Equipment Checks: Automate safety equipment inspections, such as checks on fire extinguishers or personal protective gear, to ensure all safety tools are in working order.

• Workplace Inspections: Schedule regular inspections of your workspace to identify and address potential hazards, as well as verify the presence and accuracy of safety signage.

• Compliance Documents: Use recurring tickets to prompt timely reviews and updates of safety and compliance documentation, helping you stay abreast of the latest regulations.

• Safety Briefings: Set up tickets for regular safety briefings or training sessions, ensuring everyone is kept up-to-date on safety protocols.

In short, the SweetHawk Recurring Tickets App helps foster a proactive health and safety culture by ensuring regular and timely execution of all safety-related tasks and procedures.

What sort of ROI can you expect when using SweetHawk apps?

SweetHawk delivers significant Return on Investment (ROI) to Zendesk users by profoundly transforming and optimizing their workflow management, customer service, and overall employee experience. Through real-world applications at companies like Xero, MongoDB, and Star21, SweetHawk has demonstrated its capability to not only streamline complex processes but also to elevate the quality of outcomes, contributing to higher customer satisfaction and operational efficiencies.

For Xero, the integration of SweetHawk apps led to a remarkable 91% Net Promoter Score, showcasing the direct impact on customer experience and loyalty. MongoDB's use of SweetHawk has facilitated real-time data and metrics accessibility, crucial for informed decision-making and enhancing service delivery. Meanwhile, Star21's experience highlights the efficiency gains in managing an increasing volume of work, with SweetHawk enabling more consistent workflows, reducing issues, and improving transparency and productivity.

In essence, SweetHawk equips Zendesk users with the tools necessary for not just meeting but exceeding their business and service objectives. This investment in SweetHawk's suite of apps pays off by saving time, reducing manual errors, and enabling a more agile and responsive service environment, ultimately driving customer and employee satisfaction to new heights.