The Problem
Currently, your HR processes may be in a state of disarray or you may be paying too much for an altogether separate solution. This separation of systems can stifle communication and productivity between departments and employees and it also costs more.
With the use of SweetHawk and Zendesk, you're able to consolidate your tools into one system.
How SweetHawk Helps
Process & Consistency
All of SweetHawk's apps have been built to enable the creation of seamless workflow and process in Zendesk. You can automatically apply checklists to tickets or spin up families of sub-tickets that must be completed by different departments as part of predefined processes. For example, when you have a new hire start or you have to sort out employee leave requests.
Planning with Confidence
SweetHawk has a solution for just about every time-based use case you can think of. So, whether you are blocking training & orientation sessions for new hires or scheduling long service leave, we've got you covered.
Auditability
We bake audit trails into our apps so you can know who did what and when.
Time Savings
With the addition of SweetHawk apps into Zendesk, the ability to automate processes is dramatically increased.
Find out more about these apps
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Teams running this in Zendesk right now
Real quotes from customers using SweetHawk apps for this exact workflow.
For the first time, we know exactly what is where, with whom, and for how long.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
