NPS customer satisfaction and custom surveys for Zendesk

Send unlimited surveys with rating types like 5-star, 0–10, and Good/Bad. Advanced analytics and reporting included.

From $100 per month

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No credit card required · Free forever on Sandbox accounts

Key Features

Survey your customers, not your patience

Send beautiful surveys from Zendesk and get actionable feedback. Unlimited surveys, unlimited responses.

⭐

5-star, 1–10 scale, Good/Bad thumbs, and custom text responses. Use the right format for every question.

📧

Surveys are delivered via email directly from Zendesk. One-click response for customers — no account required.

📊

See response rates, score trends, and segment results by agent, group, or custom fields. Export to CSV.

⚡

Send surveys automatically when tickets are solved, after a set delay, or based on any Zendesk trigger condition.

🎨

Add your logo and brand colors to survey emails. Customers see your brand, not SweetHawk's.

🔁

Add conditional follow-up questions based on responses. Dig deeper with detractors, celebrate with promoters.

Pricing

Core

^$100

per month

Great for growing teams

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