Rated 5 stars on the Zendesk Apps Marketplace
NPS customer satisfaction and custom surveys for Zendesk
CSAT, NPS, CES, and custom surveys across every brand — unlimited responses, every rating type, fired from any trigger, with answers landing straight on the ticket.
From $100
per month
No credit card required · Free forever on Sandbox accounts
More than Zendesk's built-in survey
Run CSAT, NPS, CES, and product-specific feedback from one app. No per-response cap, fire from any trigger, and let responses drive the next workflow — not just land in a dashboard.
- Unlimited surveys & responses: no per-survey or per-response quotas.
- Every rating type: 5-star, NPS, CES, Good/Bad, single/multi-select, free text.
- Send from any trigger: not just on ticket solve.
- Responses written to ticket fields: available in views, triggers, and Explore.
- Response-driven workflows: route, tag, escalate, or kick off a save journey.
- Conditional follow-up questions: branch by score.
- Multi-brand theming: per-brand logo, colors, questions, and landing pages.
- Surveys in any language: the right translation goes out per ticket.
- Surveys inside Sunshine Conversations: in-channel, not email round-trip.
- Frequency caps: don't survey the same customer twice in 30 days.
- Sync with built-in Zendesk CSAT: your existing dashboards keep working.
- Native reporting + Explore: join survey data with anything on the ticket.
- Works together with other apps: trigger workflows in other apps when a survey response is submitted →
Pricing
Choose your Survey plan
Core
$100
per month
Great for growing teams
- Unlimited surveys
- All rating types
- Email delivery
- Basic analytics
- Trigger automation
- Up to 2,000 tickets per month
Most popular
Pro
$180
per month
For data-driven teams
- Everything in Core, plus:
- Single select questions
- Multiple selection questions
- Free text questions
- Sunshine conversations integration
- Up to 5,000 tickets per month
Enterprise
$300
per month
For large-scale operations
- Everything in Pro, plus:
- Multi-brand support
- Custom landing page based on ticket brand
- Unlimited tickets
The SweetHawk integration was very straightforward and allowed a high level of customization. We now have the power to determine what apps are needed for each specific group within MongoDB.
It's about consistency of delivery, quality control, and making sure our customers get the service we promise them.
As an engineering firm, we use Zendesk in a very unconventional way, not just as a support platform, but as the central hub for our entire operations. SweetHawk has been a huge part of making this possible.