Zendesk agent notifications

Catch what's falling through the cracks

Notify watches for stale tickets, un-actioned approvals, breached SLAs, and priority flips — and pings the right people before anything slides.

• Fires from any Zendesk trigger: no webhook setup, no second rules engine.
• Severity levels with icons: notice, alert, error — triage by color.
• Precise audience targeting: individual, group, or filtered set.
• One-click to the ticket: notifications become actions, not attention.
• Custom messages with Liquid: ticket context in every alert.
• Escalation chains: alerts move up the chain until someone acts.
• Per-agent history: nothing missed, clean shift handovers.
• Admin dismissal visibility: see who saw and dismissed each alert.
• Low-footprint data handling: short messages, auto-deleted after months.