Zendesk agent notifications
Send real-time notifications to agents or groups with custom messages triggered from ticket events.
Keep your team in the loop
Real-time notifications inside Zendesk so agents never miss what matters.
Real-time alerts
Notifications appear instantly in the Zendesk Agent Workspace — no page refresh required.
Custom messages
Write custom notification messages with Liquid placeholders. Include ticket data in every notification.
Target groups
Send notifications to individual agents, groups, or everyone. Precise targeting means no notification fatigue.
Trigger integration
Fire notifications from any Zendesk trigger or automation. Full integration with the native rules engine.
Notification history
Agents can see a history of recent notifications. Nothing gets missed even if they were away.
Priority levels
Mark notifications as urgent to ensure they get immediate attention. Different visual treatment for high-priority alerts.
From the Blog
- Release notes for 1 April 2026 — April 1, 2026