Notify

Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.

$2 per agent per month

β˜…β˜…β˜…β˜…β˜…Highly rated on the Zendesk Apps Marketplace

Stay in the loop without having to leave Zendesk.

Overwhelmed with Zendesk emails? Turn them into in-browser notifications that pop up right where you work! You can define who, when and what you want to receive popup push notifications for in Zendesk. When a notification takes place you will see the notification appear at the top right of the screen.

No matter what your use case is or what workflow you’re looking to build in Zendesk this notifications app can apply to all of them.

Supported languages: πŸ‡§πŸ‡·πŸ‡΅πŸ‡Ή Portuguese, πŸ‡©πŸ‡ͺ German, πŸ‡«πŸ‡· French, πŸ‡³πŸ‡± Dutch, πŸ‡ͺπŸ‡Έ Spanish, and πŸ‡―πŸ‡΅ Japanese.

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"Working with a multigenerational team, many less comfortable with technology, requires automation to ensure consistent task completion. SweetHawk streamlines processes with minimal agent input, and strengthens transparency between agents and end users. I strongly recommend the full suite of SweetHawk apps!"

MW
Carly Adams
Enterprise Support
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"Great apps from the SweetHawk team. Tasks has become an invaluable part of our workflows. The support from the team is fantastic too!"

MW
Glenn Leach
Director of Operations
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"We have received nothing but stellar support working with the SweetHawk team! The apps have been incredibly useful, and the team is super responsive in providing personalized, tailored support when needed. Really appreciated!"

PM
Holly Vaughan
Customer Experience Leader
See the app in action...
Notify
No items found.
Survey
$100-$180 per month
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Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Broadcast
$1 per agent per month
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Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Liquid Placeholders
Free
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Test Zendesk & SweetHawk placeholders in liquid markup for your triggers, macros & workflows.
Field Rules
$2 per agent per month
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Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.