Approval Processes

Approve for Zendesk

A Better Way to Handle Approvals

SweetHawk is a game-changer in Zendesk approval management, providing a comprehensive, flexible, and auditable solution for virtually any Zendesk workflow.

Unlimited Approvers

You can include as many approvers in your workflow as you need, without increasing your Zendesk costs.

Approval Automation

Set triggers that automatically send approval requests based on certain conditions.

Auditability

Every action within our app is tracked and logged, providing a clear, auditable trail for approvers.

Visibility

Your Zendesk agents are able to check where an approval is at, who it is waiting on, and which approvers have already responded.

Use Cases

Approval workflow use cases

Virtually any approval workflow can be managed in Zendesk with SweetHawk. Here are just some examples:

Budget approvals Newsletter approval Petty Cash approval Asset purchase approval Sales invoice approval Sales quotation approval Sales Discount approval Press release approval Customer Enquiry approval Mileage reimbursement approval Visitor pass approval Vehicle request approval Business Card Request approval Overtime claim approval Employee Loan approval Service request approval Travel request approval Refund/return request approval Marketing campaign approval Expense approval Employee Job offer approval Employee training approval Employee resignation approval Employee exit checklist approval Employee timesheet approval New hire request approval Employee onboarding checklist approval Vacation Request approval Purchase request approval Travel Reimbursement approval Purchase order approval Internal job application approval Team outing approval

Approve

Add approval requests to tickets with multi-step workflows, deadlines, Slack approvals, and dynamic approvers.