The new Recurring Tickets app: More control

It's been a while since we released the new Recurring Tickets app. If you've been meaning to upgrade from the legacy version, here's what you'll get, and how your templates and schedules come across in a CSV.

Why upgrade from legacy Recurring Tickets

• Pause a scheduleTurn it off for a while without deleting it.
• Overrides per scheduleChange template fields on any schedule, so one template goes further.
• Clone templates and schedulesSet up similar schedules in seconds.
• Better ticket actionsSet more on each ticket, including who the comment comes from.
• Names and an audit logName each schedule separately from its subject, and see every change made.

Moving takes minutes

Days, monthly rules, comments, requesters, groups, assignees, followers and CCs all come across by CSV.

1. Install the new Recurring Tickets app. Install Recurring Tickets, enter your Zendesk subdomain and approve the install in Zendesk. Use the code NOCC at checkout for a free trial, no card needed.
2. Export your ticket templates as a CSV from the legacy app.
3. Always import ticket templates before schedules. Schedules find their templates by name. If a template isn't there yet, any schedule that uses it gets left out.
4. Import your ticket templates. In the new app, go to Ticket templates and choose Actions > Import from CSV.
5. Export your schedules as a CSV from the legacy app.
6. Import your schedules. Go to Ticket schedules and choose Actions > Import from CSV. They arrive switched off, so nothing fires early.
7. Switch over. Turn off your legacy schedules first, then choose Actions > Enable all schedules. That way you never get the same ticket twice.

Common questions

Can I keep both versions installed?

Yes. You can run both versions side by side while you move things across. Once everything's moved, disable the old version.

Do I have to move to the new version?

We strongly recommend it. There's already a stack of time-saving features you won't find in the legacy apps, and every new feature we build goes exclusively into the new versions. Your current app might still be doing its job, but it could be doing a lot more for you.

We'll keep supporting the legacy versions while you make the move, so you don't have to switch overnight, but there's plenty worth switching for. The sooner you move, the sooner you get the benefits, and we're here to help you get started.

Read more about moving to the new versions