It's been a while since we released the new Future Tickets app. If you've been meaning to upgrade from the legacy version, here's what you'll get, and how your templates come across in a CSV.
Why upgrade from legacy Future Tickets
- Templates for any fieldFill in any ticket field, with placeholders picked from a dropdown.
- Search and filtersFind the future ticket you're after in seconds.
- Default time and durationSet it once and save clicks on every ticket you schedule.
- Share by linkGive anyone outside Zendesk a read-only view of what's scheduled, with no agent seat needed.
- More app managers and an audit logLet the right people manage templates, and see every change.
Moving takes minutes
Install the new app alongside the old one and start scheduling in it straight away. Nothing already in the queue gets lost.
- Install the new Future Tickets app. Install Future Tickets, enter your Zendesk subdomain and approve the install in Zendesk. Use the code NOCC at checkout for a free trial, no card needed.
- Export your ticket templates. In the legacy app, go to Ticket templates and click Export CSV.
- Import them into the new app. Go to Ticket templates and choose Actions > Import from CSV.
- Schedule new tickets in the new app. We recommend letting tickets already scheduled run out in the legacy app.
- Switch over. Once the old queue is empty, turn the legacy app off.
Common questions
Can I keep both versions installed?
Yes. You can run both versions side by side while you move things across. Once everything's moved, disable the old version.
Do I have to move to the new version?
We strongly recommend it. There's already a stack of time-saving features you won't find in the legacy apps, and every new feature we build goes exclusively into the new versions. Your current app might still be doing its job, but it could be doing a lot more for you.
We'll keep supporting the legacy versions while you make the move, so you don't have to switch overnight, but there's plenty worth switching for. The sooner you move, the sooner you get the benefits, and we're here to help you get started.
Read more about moving to the new versions
Need a hand moving?
Talk to us about anything to do with moving to the new version. We'll work through it with you and help you get set up. Create a support ticket or email support@sweethawk.com.
Ready? Install the new Future Tickets app free with the code NOCC.
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