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Release notes for December 2025
January 1, 2026
New Features
- New Sunshine Conversations messaging integration for surveys
- Centralised CSAT question settings in survey configuration
- New favicon customisation for survey branding
- Reorganised survey branding interface with improved layout
- Refreshed look and feel for the survey admin interface
Bug Fixes
- Fixed URL score parameter override for survey responses
- Renamed 'Integration' to 'Messaging' in Survey admin settings
- Reorganised survey definition settings for better usability
- Fixed survey snippet title not being centred in email templates
- Custom domain settings moved to brand-level in multi-brand view
- Fixed branding tab translation and tab selection resetting on save
New Features
- New 'Task list added' event available for ticket update automations
Bug Fixes
- Fixed duplicate tickets being created when clicking the button quickly
- Fixed triggers being assignable to multiple task lists simultaneously
- Fixed follow-up tickets overriding parent ticket links
- Fixed current user context not being passed through to task list creation
- Rapid task actions are now batched for better performance
Bug Fixes
- Fixed duplicate tickets being created when clicking the button quickly
- Fixed selected Kanban board not persisting and boards disappearing
- Fixed Kanban not updating after removing tickets
Improvements
- Improved top bar calendar search
Bug Fixes
- Fixed imported external events still showing when 'Do not import' was selected
- Fixed duplicate calendar jobs and blank ticket ID errors
New Features
- Slack approvals are now enabled by default for all approval requests
Improvements
- New name_with_link option for approver Liquid placeholders
Bug Fixes
- Fixed mandatory fields not being enforced in approval requests
Bug Fixes
- Fixed default time unexpectedly applying to minute and hour reminders
Improvements
- Broadcasts can now be sent to groups
