4.9 / 5 stars on the Zendesk Apps Marketplace
Undo Zendesk ticket field changes
Step back through in-progress ticket edits without losing the reply you were halfway through writing — plus macro misfire recovery and an unsubmitted-change safety net.
Free
The safety net for the messy middle
A macro just fired and touched ten fields. You meant the other macro. Before Undo, the only fix was to refresh and lose the reply you were halfway through. Now: step back, keep the good edits, drop the bad.
- Step-by-step reversal: walk back individual changes one at a time.
- Preserves your other edits: keep the reply, drop the mistake.
- Works on unsubmitted drafts: the safety net for the messy middle.
- Macro misfire recovery: see what a macro changed, reverse what you didn't want.
- Visible change history: compact list of recent edits with one-click revert.
- Zero configuration: install and the button just appears.
Recent changes
Macro applied: VIP escalation — changed 6 fields
Priority: Normal → Urgent
Status: Open → Solved
Free forever — no credit card required
Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack.
What you get from SweetHawk completely changes what Zendesk can do for you.
Every time we've needed to extend the functionality of Zendesk, SweetHawk apps have been there.
