Powerfully simple Zendesk apps
Zendesk, but for everything Zendesk can't do on its own.
One subscription. 17 apps. Built by Zendesk's #1 developer.
Why teams pick SweetHawk
Zendesk is the best ticketing system in the world. It stops short at multi-step approvals, project tasks, real SLAs, recurring work, and feedback programs beyond basic CSAT. Teams end up bolting on adjacent tools, fragmenting data, or custom-building workflows that take six months to ship.
SweetHawk fills those gaps natively. Every app is built on the Zendesk API, runs inside your tenant, and keeps working when Zendesk ships updates, no second platform, no second vendor, no second place for work to hide.
The numbers
- #1 developer on the Zendesk Apps Marketplace
- 12,000+ organizations and 300,000+ agents use SweetHawk every day
- Zendesk Premier Partner — 2026 Best Collaborator of the Year
- Trusted by MongoDB, Xero, Amazon, eBay, Twilio, NordVPN, Porsche, Webflow
The Suite
$12 / agent / month
One bill, every app, forever. Light agents and sandboxes always free.
Tasks & Subtickets
Break tickets into linked work
Approve
Multi-step approvals on a ticket
Survey
Unlimited CSAT, NPS & custom feedback
Kanban
Visual boards over live tickets
Calendar
Schedule work on tickets
Reminders
Never lose a follow-up
Recurring Tickets
Repeatable work on a schedule
Future Tickets
Queue work for later
Journeys
Long-running workflows
Broadcast
Mass message agents or users
Notify
Escalate what's going stale
Timers
True SLAs and OLAs
Field Rules
Conditional fields, done right
Liquid Placeholders
Dynamic content anywhere
Power Actions
One-click bulk operations
Hide Ticket Fields
Tidy the agent view
Undo
Fix the last action, fast
What customers see
- FIP Group — 350% faster resolution; first-response under one hour rose 200%+
- Calvert County — citizen-service resolution cut by two weeks
- MongoDB — NPS of 91, sustained across their CX program
- Star21 — 100+ onboarding and compliance workflows templated across client engagements