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Release notes for February 2026
March 1, 2026
Improvements
- New option to automatically exclude approvers from later sequential steps
Bug Fixes
- Fixed approval Slack notifications sometimes appearing in the wrong language
- Fixed approvals getting stuck after first step was approved
- Moved 'exclude previous approvers' to global settings for easier management
Improvements
- New brand colour toggle for survey question styling
Bug Fixes
- Fixed emoji and custom text options not working in Zendesk CSAT surveys
- Updated survey email images for a cleaner look
- Fixed unwanted borders and hover effects on survey report charts
Improvements
- Default reminder names now support Liquid placeholders
- New global email and notification override for Reminders
Bug Fixes
- Fixed per-agent reminder settings overriding global settings
New Features
- New phased task list definitions with a visual editor
Improvements
- Collapsed phases now auto-expand when editing or duplicating a list
Bug Fixes
- Fixed stale modal popups when collapsing task phases
Improvements
- New 'Changed To' condition for field rules
Bug Fixes
- Fixed required field validation being bypassed when solving a ticket
Bug Fixes
- Fixed broadcasts to individual users not generating receipts
New Features
- Calendar event deletion now triggers a ticket update event
