Improvements
- New option to automatically exclude approvers from later sequential steps
Bug Fixes
- Fixed approval Slack notifications sometimes appearing in the wrong language
- Fixed approvals getting stuck after first step was approved
- Moved 'exclude previous approvers' to global settings for easier management
Improvements
- New brand colour toggle for survey question styling
Bug Fixes
- Fixed emoji and custom text options not working in Zendesk CSAT surveys
- Updated survey email images for a cleaner look
- Fixed unwanted borders and hover effects on survey report charts
Improvements
- Default reminder names now support Liquid placeholders
- New global email and notification override for Reminders
Bug Fixes
- Fixed per-agent reminder settings overriding global settings
New Features
- New phased task list definitions with a visual editor
Improvements
- Collapsed phases now auto-expand when editing or duplicating a list
Bug Fixes
- Fixed stale modal popups when collapsing task phases
Improvements
- New 'Changed To' condition for field rules
Bug Fixes
- Fixed required field validation being bypassed when solving a ticket
Related Apps
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
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