All Apps
Improvements
- New AI-powered Liquid Template Assistant for building templates
New Features
- Brand-specific custom domains are now supported for survey landing pages
- Replaced external image loading with inline icons in the question editor
- Customisable sender name and logo for Sunshine Conversations surveys
- New toggle for logo white background in survey branding
Improvements
- Updated survey link Liquid syntax to use single quotes for brand names
Bug Fixes
- Fixed Sunshine Conversations integration failing to find conversations
- Fixed dropdown height issue in the survey sidebar
- Fixed custom domain settings being deleted when saving survey settings
- Fixed favicon and logo size fields not showing in the Branding editor
- Non-admin agents can now access the survey link endpoint
- Fixed colour opacity not being preserved when saving survey brand colours
- Fixed rating label and image display in the question editor
- General bug fixes and stability improvements
New Features
- Sub-ticket column is now included in task list CSV exports
- Ticket placeholders can now be used in task names
Bug Fixes
- Fixed intermittent error when deleting task definitions
- Completed task lists now collapse automatically by default
- CSV export order now matches the alphabetical order shown in the app
- Fixed auto-collapse triggering incorrectly when completing all tasks
New Features
- Slack integration is now available for all Approve customers
Improvements
- Renamed email security setting to 'Stronger email security' for clarity
Bug Fixes
- Fixed Slack approval notifications sometimes appearing in the wrong language
Related Apps
Approve
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Field Rules
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
Kanban
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Liquid Placeholders
Test Zendesk & SweetHawk placeholders in liquid markup for your triggers, macros & workflows.
Survey
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Tasks & Subtickets
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
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