New Features
- New Sunshine Conversations messaging integration for surveys
- Centralised CSAT question settings in survey configuration
- New favicon customisation for survey branding
- Reorganised survey branding interface with improved layout
- Refreshed look and feel for the survey admin interface
Bug Fixes
- Fixed URL score parameter override for survey responses
- Renamed 'Integration' to 'Messaging' in Survey admin settings
- Reorganised survey definition settings for better usability
- Fixed survey snippet title not being centred in email templates
- Custom domain settings moved to brand-level in multi-brand view
- Fixed branding tab translation and tab selection resetting on save
New Features
- New 'Task list added' event available for ticket update automations
Bug Fixes
- Fixed duplicate tickets being created when clicking the button quickly
- Fixed triggers being assignable to multiple task lists simultaneously
- Fixed follow-up tickets overriding parent ticket links
- Fixed current user context not being passed through to task list creation
- Rapid task actions are now batched for better performance
Bug Fixes
- Fixed duplicate tickets being created when clicking the button quickly
- Fixed selected Kanban board not persisting and boards disappearing
- Fixed Kanban not updating after removing tickets
Improvements
- Improved top bar calendar search
Bug Fixes
- Fixed imported external events still showing when 'Do not import' was selected
- Fixed duplicate calendar jobs and blank ticket ID errors
New Features
- Slack approvals are now enabled by default for all approval requests
Improvements
- New name_with_link option for approver Liquid placeholders
Bug Fixes
- Fixed mandatory fields not being enforced in approval requests
Related Apps
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
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