All Apps
Bug Fixes
- Fixed roles not working correctly in non-English languages
New Features
- Comments are now supported in Zendesk CSAT survey responses
Improvements
- Updated support for the new version of Zendesk CSAT
Bug Fixes
- Short URLs are now supported for surveys
- Fixed duplicate survey results being recorded
- Thank you message can now be customised for surveys
- Fixed duplicate survey submissions and improved the submission experience
Improvements
- Sub-tickets created from tasks are now grouped as a single task
Bug Fixes
- Fixed race condition in task webhooks causing errors
- Fixed subtickets not linking back to the parent ticket
Related Apps
Approve
Add approval requests to tickets with multi-step workflows, Slack and email approvals, dynamic approvers, and full audit trails.
Broadcast
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Reminders
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Survey
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Tasks & Subtickets
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
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