Release notes for SweetHawk Zendesk apps for March 2026 — 15 new features, 15 bug fixes, and 6 improvements across our Zendesk apps.
All Apps
New Features
- New shared AI preferences page for managing AI settings across all apps
Bug Fixes
- Fixed Liquid template comments not loading correctly for tickets with more than 100 comments
New Features
- New option to enable pop-up notifications for pending approvals
- New abstain button option for approval emails
- Approval deletion now triggers a ticket update event
- Approval start now triggers a ticket update event
Improvements
- Long approval messages are now truncated on the approval requests page
Bug Fixes
- Fixed visual layout issue with Liquid editor in approval recipient selector
New Features
- Ticket status can now be used as a Kanban board column
Bug Fixes
- Fixed board not showing new tickets after external updates like triggers or automations
- Fixed board not updating when a column is based on a custom ticket field
- Fixed task card overflow menu being clipped by column edges
- Fixed inability to delete cards from board
New Features
- Individual survey questions can now be marked as required
Improvements
- First survey question can now be deleted, and question type can be chosen when adding
Bug Fixes
- Fixed 'When' column showing deletion time instead of actual response time
- Fixed required questions being bypassed by entering reason text
- Fixed missing 'Neutral' label for 3-face rating scale in survey emails
New Features
- Task note and link fields now support Liquid placeholders
- Task deletion now triggers a ticket update event
Improvements
- Updated default task status tags to clearer naming
- Added tooltips to lock icons on phased task lists
Bug Fixes
- Fixed infinite scrolling on task list selection dropdown
New Features
- New webhook endpoint to create and update future tickets from external systems
- New default ticket template setting for future tickets
Improvements
- Ticket template is now optional when creating a future ticket
Bug Fixes
- Fixed webhook not being available for all Future Tickets users
New Features
- New 'changed to' condition type for building field rules
Bug Fixes
- Fixed mandatory Type field not working in the new Zendesk interface
- Fixed 'changed to' condition not working correctly for the brand field
New Features
- Users with custom roles can now create and edit notification templates
Bug Fixes
- Fixed notification sound not playing in Safari
New Features
- Reminder deletion now triggers a ticket update event
Bug Fixes
- Fixed error when scheduling relative reminders on deleted tickets
Related Apps
Add approval requests to tickets with multi-step workflows, deadlines, Slack approvals, and dynamic approvers.
Display targeted popups or urgent interrupting alerts in the Agent Workspace, with full read and dismiss tracking.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.
Visualize tickets on Kanban boards, move cards between workflow stages, and update tickets instantly.
Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.