Release notes for SweetHawk Zendesk apps for May – June 2026. 2 new features, 3 bug fixes, and 2 improvements across our Zendesk apps.
New Features
- Apply multiple task lists at once
The Tasks apply webhook now supports multiple task list IDs in a single request. This makes it easier for triggers and automations to attach several task lists without needing multiple calls.
Bug Fixes
- Subtickets no longer get stuck while creating
We fixed a race condition that could leave subtickets stuck in a Creating state after a task list was applied. - Improved support for multiline custom fields
Ticket templates in Tasks and Future Tickets now apply correctly when custom field values contain new lines or special characters.
Improvements
- Faster Timer reports and sidebar loading
We improved database indexing so Timer reports and sidebar views load much faster, especially for accounts with large volumes of timer data.
New Features
- Requester and assignee added to survey responses
Survey responses now store requester and assignee information. These fields are also included correctly in survey CSV exports.
Bug Fixes
- Timezone scheduling fix
Reminder scheduling now respects the configured timezone, preventing reminders from being sent at the wrong time.
Platform & Security
Improvements
- Security and dependency updates
We completed several behind-the-scenes security improvements, including stronger asset loading protections and updates to key platform dependencies.
Related Apps
Reminders
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Survey
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Tasks & Subtickets
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Timers
Down-to-the-second timers to track any period on a ticket, for SLAs, OLAs, workflows and deadlines.
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