Our new Reminders app has been completely remade with new improvements that provide more tools for team collaboration, workflow possibilities, and more.
New user interface
A new and improved UI for both agents and admins makes viewing reminders easier than ever. Admins and managers can now monitor all reminders across the team from one place.
Team collaboration
View and interact with reminders that other agents have created. Add yourself to receive a notification, or mark a reminder as complete on someone else's behalf.
Search and filtering
Never lose a reminder again — new filter options let you find exactly what you're looking for in seconds.
Default time and duration
Set a default time and duration when creating new reminders. Ideal if you commonly set reminders for the same time of day or timeframe in the future.
Ticket actions
Create powerful workflows with actionable events. Update the ticket when a reminder is completed, changed, approaching its deadline, or when the deadline is hit. Updates can include adding tags, posting comments, changing the ticket status, and much more.
User access control
Assign users additional access to the app for those who need it — ideal for managers or team leaders who need to monitor all reminders.
Audit log & diagnostics
A new admin area shows a useful audit log of all creates and updates of rules on your account, plus a diagnostics tool if you encounter any issues with the app.