← Blog

What's new in the Future Tickets app

January 31, 2024

Our new Future Tickets app has been completely remade so it's even easier to create tickets in the future with all the information you'll need.

Intuitive ticket templates

Ticket forms have been redesigned for greater flexibility over all ticket fields, with powerful placeholders available from a simple dropdown — no more manual typing of placeholder syntax.

New user interface

Aligned with the rest of the SweetHawk Suite, the new Future Tickets admin interface makes managing your workflows straightforward and consistent.

Improved search & filtering

New search and filter options let you find the ticket schedules you're looking for in no time.

Default time and duration

Set a default time and duration when creating new future tickets — ideal if you commonly schedule tickets for the same time of day or timeframe.

Additional app managers

Set up multiple managers of the app so anyone you specify can manage ticket templates and monitor scheduled tickets, without needing full admin access.

Audit log

A new admin area shows a useful audit log of all creates and updates on your account.