Approvals in Zendesk just took a big leap forward. Previously, approvers received requests via email. Now, with the new Slack integration in Approve, they can review and act on requests directly within Slack — without switching context.
Why This Matters
The integration delivers three key advantages:
- Shave hours or days off decision times
- Reduce follow-ups and nudges
- Keep momentum on every ticket
How It Works
- Admins enable the integration in Approve's Add-ons section
- Approvers select Slack as their preferred delivery method
- Approval requests appear directly in Slack for immediate action
- Full visibility remains in Zendesk for agents and admins
Better for Everyone
For agents: No more chasing approvers. Full visibility of delivery channels and approval statuses means you always know where things stand.
For approvers: Take action without switching between applications. A Finance Director can approve a refund from a Slack notification rather than discovering an email hours later.
Getting Started
Open Approve, navigate to Add-ons, toggle Slack on, and connect your account. New users can contact [email protected] for setup assistance.
