Now you can create down to the minute timers on tickets to facilitate timer workflows. Whether it’s measuring and enforcing SLAs or OLAs or simply recording how long something specific takes on a ticket, this app has got you covered.

Features

• Unlimited timers with flexible workflows, create as many SLA metrics as you need.*
• Visual timelines for agents to see exactly where timers/SLAs are up to.
• Unlimited sets of business hours or timezones schedules to cover all your reporting needs.
• Custom ticket actions based on timer events. For example, when a timer starts, stops or ends or when an SLA is about to breach.
• Integrates deeply with Zendesk ticket information to leverage the full power of Zendesk triggers, automations, views & reporting.
• Measure almost anything with built-in reports or create your own custom reports in Zendesk Explore based on any timer information.
• Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇫🇷 French, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

*Usage limitation: Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite.

‍